What are the responsibilities and job description for the Client Care Rep - Corporate Call Center Team position at McCauley Services?
Job description
We are excited to be growing our call center team with an outgoing team member with a caring spirit who is willing to work hard, collaborate with the team, can multi task well, and deliver excellent customer service to our clients and field teams!
Our customer care team plays a pivotal role in delivering exceptional customer service experiences for both current and prospective customers as well as our field team members. We use clear and professional communication in a variety of platforms including inbound and outbound calls, texts, web chats, and email. It’s important to provide empathy and urgency, and leave our customers feeling cared for and valued while also giving them peace of mind when it comes to the protection of their home or business.
A successful candidate should be able to communicate clearly, professionally and with empathy, leaving every customer with a smile and a sense of value whether over the phone, email, text, or face-to-face.
This role oversees many moving parts and requires multi-tasking in a fast pace with attention to detail and follow through while delivering the best possible support to our clients and field teams.
McCauley Services is a family-owned pest management company, protecting health and property throughout Arkansas for Homeowners and Commercial clients. For over 30 years we have earned our reputation for our superior service and intelligent approach to pest management.
Job Type: Full-time
Pay: From $16.00 per hour
Expected hours: 40 per week
Benefits:
- 401(k)
- Dental insurance
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance
Shift:
- Day shift
Ability to Relocate:
- Bryant, AR 72022: Relocate before starting work (Required)
Work Location: In person
Salary : $16
