What are the responsibilities and job description for the Remote Bilingual Patient Coordinator | WFH position at Get It - Executive?
Job Overview
We are seeking a dedicated Bilingual Patient Coordinator to join our remote healthcare support team. In this pivotal role, you will serve as the initial point of contact for patients requiring assistance, ensuring a seamless connection to healthcare professionals by comprehensively documenting their needs and delivering empathetic, professional service.
Key Responsibilities
We offer a supportive environment with numerous opportunities for career advancement, encouraging personal and professional growth within the healthcare sector.
Company Culture and Values
Our organization is committed to fostering a collaborative and inclusive remote work culture, where team members are equipped with the necessary resources to thrive in their roles.
Compensation And Benefits
Employment Type: Full-Time
We are seeking a dedicated Bilingual Patient Coordinator to join our remote healthcare support team. In this pivotal role, you will serve as the initial point of contact for patients requiring assistance, ensuring a seamless connection to healthcare professionals by comprehensively documenting their needs and delivering empathetic, professional service.
Key Responsibilities
- Serve as the first point of contact for patients, providing compassionate support.
- Accurately document patient needs and facilitate connections with healthcare providers.
- Maintain a professional demeanor while addressing patient inquiries and concerns.
- Ensure compliance with HIPAA regulations throughout all communications.
- Proficient typing skills with a minimum speed of 25 words per minute.
- Strong organizational abilities and computer literacy.
- Capacity to multitask while engaging with patients effectively.
- Excellent listening and comprehension skills.
- Professional telephone etiquette and courtesy.
- Dependable and capable of managing confidential information (experience with HIPAA is beneficial).
- Ability to adhere to scripted communications while demonstrating empathy and professionalism.
- Competence in defusing challenging conversations and escalating issues appropriately.
- Openness to feedback and commitment to continuous improvement.
- Bilingual candidates must possess fluency in Spanish and the ability to document in English concurrently.
- High School Diploma or GED required; an Associate's Degree is preferred.
- A minimum of 1 year of customer service experience is required.
- 1-2 years of healthcare experience is preferred.
- Previous experience in an inbound call center is advantageous.
- Background in a medical office, clinic, front desk, or similar customer service setting is a plus.
We offer a supportive environment with numerous opportunities for career advancement, encouraging personal and professional growth within the healthcare sector.
Company Culture and Values
Our organization is committed to fostering a collaborative and inclusive remote work culture, where team members are equipped with the necessary resources to thrive in their roles.
Compensation And Benefits
- Base pay: $17.00 per hour.
- Shift Differentials:
- Additional $1 per hour for shifts between 3:00 PM - 11:00 PM Eastern (Monday - Thursday).
- Additional $3 per hour for weekend shifts (Friday 3:00 PM Eastern - Monday 7:00 AM Eastern).
- Additional $1 per hour for Spanish-speaking staff (testing required).
- Comprehensive benefits package for full-time employees, including medical, dental, vision, and life insurance (eligible the first of the month after 30 days of employment).
- 401(k) program with discretionary matching funds.
- Employee assistance programs for health and well-being.
- $500 employee referral bonus with no cap.
Employment Type: Full-Time
Salary : $3 - $17
