What are the responsibilities and job description for the Bilingual Patient Support Representative position at Resource Corporation of America?
Overview
We are seeking a Bilingual Patient Support Representative who enjoys helping people with compassion and integrity, to join our team.
Responsibilities
We help our patients by:
- Screening patients to determine eligibility for Government & Third-Party programs such as Medicaid, ACA/marketplace, and Social Security Disability, assisting patients throughout the application process
- Building relationships and providing excellent customer service to patients, patient families, partner staff, agencies and peers to help facilitate applications
- Communicating, clearly and effectively both orally and in writing
Must be:
- Self-motivated, dependable and adaptable
- Organized and have strong time-management skills
- Able to follow all HIPAA, state and federal guidelines
- Knowledgeable of office equipment including, phone, fax, computers and email
- Bilingual (English/Spanish) required
Qualifications
Past experience desired, not required:
- Medicaid experience
- Work in hospital or medical office setting
- Insurance verification
- Social Services and/or Patient Advocate
- Working knowledge of hospital systems (ie: Epic, Cerner, Meditech)
We offer a robust employee benefits package, including, not limited to:
- Medical, Dental, Vision
- Paid Holidays and Paid Time Off
- Life, Personal Accident and Disability Insurance
- 401K retirement plan
- Flexible Spending Accounts
- Employee Referral Bonus Program
- Discounts on hotels, vacations, car rentals
- Immediate access to 24/7 Telehealth service
