What are the responsibilities and job description for the Remote BPO Director Account Management position at Get It - Executive?
Job Overview
We are on the lookout for an accomplished BPO Account Director to join our team remotely. This pivotal role will focus on cultivating robust client relationships and driving impactful business growth by aligning BPO performance with both client expectations and our corporate strategy.
Key Responsibilities
As a BPO Account Director, you will engage in dynamic professional development opportunities, enhancing your skills and contributing significantly to our company's growth.
Company Culture And Values
Our organization is committed to a values-driven culture that emphasizes:
Employment Type: Full-Time
We are on the lookout for an accomplished BPO Account Director to join our team remotely. This pivotal role will focus on cultivating robust client relationships and driving impactful business growth by aligning BPO performance with both client expectations and our corporate strategy.
Key Responsibilities
- Manage and enhance relationships with BPO partners and clients, ensuring satisfaction and performance alignment.
- Monitor and analyze key performance indicators (KPIs) to guarantee high-quality outcomes.
- Collaborate with partners on performance management, including scorecard development and performance coaching.
- Lead vendor selection processes and oversee the onboarding of new BPO partners.
- Serve as the primary liaison for BPO partners, focusing on performance improvement and client retention strategies.
- Maintain accurate records and reporting within the CRM system while ensuring data integrity.
- Create and deliver training programs for team members, enhancing their capabilities and partner experience.
- Attend monthly partner meetings and strategic planning sessions to align business objectives.
- Travel up to 25% for onsite evaluations and performance discussions as required.
- Strong client relationship management capabilities.
- Excellent analytical and problem-solving skills.
- Proficient in CRM systems such as Zoho or Salesforce.
- Advanced proficiency in MS Office Suite and Google applications.
- Self-motivated with a diverse skill set and a proactive approach.
- Exceptional communication and organizational abilities.
- A Bachelor's degree in business management, communications, or a related field is preferred.
- Over 7 years of international vendor or account management experience within the BPO sector.
- More than 5 years of experience in client relationship management.
As a BPO Account Director, you will engage in dynamic professional development opportunities, enhancing your skills and contributing significantly to our company's growth.
Company Culture And Values
Our organization is committed to a values-driven culture that emphasizes:
- Acting With Integrity
- Teamwork & Partnership
- Making A Positive Impact
- Continuous Improvement
Employment Type: Full-Time
