Remote Care Representative - Customer | WFH

Job Overview

We are seeking a dedicated and enthusiastic Customer Care Representative to join our dynamic team in a remote capacity. In this role, you will serve as a vital representative of our brand, engaging with customers and colleagues primarily from the comfort of your own home. This position is an excellent opportunity for individuals passionate about delivering exceptional service and eager to contribute to a supportive work environment.

Company Culture And Values

Our organization prides itself on core values that define our approach:

• Reputation and Integrity
• Be Prepared
• Clearly Communicate
• Be Positive
• Be Safe
  
  

Key Responsibilities

• Deliver outstanding customer service to both residential and commercial clients in the Baltimore metro area.
• Actively listen to customer concerns and provide effective solutions.
• Acquire knowledge about our comprehensive range of services and clearly communicate how they can meet customer needs.
• Schedule appointments and oversee customer interactions from inception to completion.
• Respond to inbound calls, emails, and chats in a timely manner.
• Follow up with customers regarding pending services, agreements, or payments.
• Provide clear explanations of services, pricing, and billing to current and prospective clientele.
• Maintain precise records of customer interactions and service details.
• Set up and manage customer accounts, subscriptions, and billing preferences.
• Ensure accuracy in invoices and service records.
• Efficiently route service requests to minimize customer wait times.
• Investigate and resolve discrepancies within customer accounts.
• Assist with additional responsibilities, including support for marketing or sales efforts.
  
  

Required Skills

• Strong verbal and written communication abilities.
• Excellent time management and organizational skills.
• High attention to detail and accuracy in tasks.
• Capability to remain focused while managing multiple responsibilities.
• Positive attitude and a strong desire to learn.
• Proficient in using online tools such as Zoom, Google Docs, Google Sheets, Podium, and web-based phone systems.
  
  

Qualifications

• 1-2 years of experience in customer service.
• Comfort with remote training, virtual meetings, and occasional in-person supervision as needed.
• Must pass a background check and drug test, and adhere to quality standards.
  
  

Compensation And Benefits

• Starting Pay: $18.75/hr (commensurate with experience).
• Flexibility to work from home.
• Paid time off (vacation days, personal days, sick days).
• Option to enroll in a healthcare plan (company covers 65% of monthly premium).
• Eligibility to participate in a Simple IRA retirement plan.
• Opportunities for career growth and performance-based bonuses.
  
  

Employment Type: Full-Time