Remote Customer Service Agent | WFH

Job Overview

As a Customer Service Agent in a remote capacity, you will play a pivotal role in delivering exceptional service to our valued customers, including veterans. Your primary responsibility will be to facilitate order placements, address inquiries, and ensure a seamless and positive customer experience. You will handle inbound calls, manage order processing, and support diverse customer service needs through both phone and email communications.

Key Responsibilities

• Manage customer phone orders, ensuring accuracy in details and processing multiple transactions as needed.
• Leverage Outlook email, scanning technology, and the Remote Order Entry System (ROES) software to oversee, track, and execute orders.
• Provide professional and timely responses to customer emails via Outlook.
• Validate the accuracy and promptness of orders by monitoring shipment tracking and order details.
• Collect essential information from customers to ensure precise order placements.
• Conduct courteous and professional telephone interactions, effectively addressing customer inquiries and issues.
• Navigate vendor websites to retrieve manufacturer-specific information, product guides, manuals, and instructions.
• Securely process credit card transactions for customer orders.
• Assist customers in navigating the ROES software, troubleshooting any challenges encountered.
• Offer clear instructions and guidance on various processes, including order placement and problem resolution.
  
  

Required Skills

• Strong verbal communication abilities, accompanied by attentive listening skills for effective phone interactions.
• Proficiency in written communication, with an emphasis on proper grammar, spelling, and punctuation for correspondence.
• A demonstrated willingness to assist others with patience and professionalism, ensuring a consistently positive customer experience.
  
  

Qualifications

• A high school diploma or equivalent is necessary.
• A minimum of six months of experience in customer service, showcasing familiarity with customer service principles and practices.
  
  

Career Growth Opportunities

This role provides essential experience and skills that can lead to advanced positions in customer service and related fields, fostering your professional development.

Company Culture And Values

Our organization is dedicated to maintaining a supportive and respectful work environment, where team members are encouraged to engage positively with customers, reflecting our commitment to care and professionalism.

Employment Type: Full-Time