Remote Customer Service Representative | WFH Opportunity

Job Title: Customer Service Representative - Remote | WFH

Job Overview

Join our esteemed organization as a Customer Service Representative in a contract-to-hire capacity. This role provides stable hours and the opportunity for overtime, allowing you to contribute to a customer-centric team while enjoying the flexibility of a hybrid work model following the completion of initial training.

Key Responsibilities

• Engage with customers through various channels, primarily via email, to address inquiries and resolve issues, ensuring exceptional service.
• Troubleshoot customer concerns and assess situations to identify optimal solutions.
• Accurately maintain detailed records of customer interactions and transactions.
• Communicate effectively to foster positive relationships and enhance the overall customer experience.
  
  

Required Skills

• Strong problem-solving capabilities and meticulous attention to detail.
• Excellent verbal and written communication skills, with a focus on a customer-first approach.
• Ability to clarify customer needs and manage requests efficiently.
  
  

Qualifications

• High School Diploma or GED is required.
• 1-3 years of relevant customer service experience, preferably in chat or email support environments.
  
  

Career Growth Opportunities

This position offers a pathway for professional advancement within the company. Demonstrating success in this role can lead to further training and career development, enabling you to expand your skills and responsibilities.

Company Culture And Values

We are committed to creating a collaborative and supportive work environment that values professionalism and empathy. Our team thrives on effective communication and a shared goal of providing outstanding service to our customers.

Networking And Professional Opportunities

Working within our organization opens doors for networking and collaboration with industry professionals, enhancing your personal and professional growth.

Schedule

1st Shift: Sunday-Thursday, 6:15 AM-2:45 PM

2nd Shift: Tuesday-Saturday, 3:00 PM-11:30 PM

3rd Shift: Wednesday-Saturday, 9:30 PM-8:00 AM

Training Details

Training will occur onsite for the first three weeks in Beloit, WI. Upon successful completion, the role will transition to a hybrid schedule of four days remote and one day in the office each week.

If you are dedicated to providing exceptional customer support and excel in a fast-paced environment, we invite you to apply and become part of our dynamic team!

Employment Type: Full-Time