Remote Customer Service Representative | WFH

Job Overview

Join a dynamic and rapidly expanding organization dedicated to revolutionizing the automotive repair experience. Our commitment to delivering stress-free, transparent, and reliable car care drives us to seek exceptional Customer Service Representatives who are passionate about enhancing customer experiences and fostering trust.

Key Responsibilities

• Serve as the primary point of contact for customers, addressing their automotive service inquiries and needs.
• Utilize established workflows to provide personalized advice and support to our clients.
• Coordinate the dispatch of work orders to service locations efficiently.
• Deliver expert recommendations regarding services, parts, and maintenance packages tailored to individual preferences.
• Respond to customer inquiries about service outcomes and provide thorough explanations to ensure satisfaction.
• Educate customers on cost-saving options, warranties, and maintenance plans to improve vehicle performance.
• Maintain accurate documentation of customer interactions through CRM software.
• Communicate any updates to customers regarding service timelines and vehicle readiness.
  
  

Required Skills

• Proven expertise in customer service or sales; experience in the automotive sector is advantageous.
• Excellent interpersonal communication skills, with the ability to engage confidently with customers.
• Capacity to operate independently within a fast-paced, remote setting while delivering outstanding service.
• Familiarity with automotive repair and maintenance services, including service offerings and warranty programs.
• Proficiency in utilizing CRM software and basic computer operations.
• A typing speed of 40 words per minute.
• Strong phone etiquette, with experience handling high call volumes.
• Competence in prioritizing tasks and managing time effectively.
• Exceptional verbal and written communication abilities.
  
  

Qualifications

• Previous experience in a customer service or sales role is essential.
• Strong understanding of automotive repair and maintenance is preferred.
  
  

Career Growth Opportunities

Joining our team presents avenues for professional development and advancement as we continue to innovate within the automotive care industry.

Company Culture and Values

We cultivate a collaborative and supportive work environment, with emphasis on communication and teamwork. Our enthusiastic team is dedicated to redefining the automotive service experience.

Compensation And Benefits

• Competitive hourly wage of $15.
• Paid time off, including vacation and sick leave.
• Six annual paid holidays.
• Comprehensive medical, dental, and vision insurance.
• 401(k) retirement plan with 4% matching.
• Employee referral program.
• Opportunity for fully remote work.
  
  

Why Join Us?

We are on a mission to transform the automotive care industry, and we invite you to be a part of this exciting journey. If you are driven to deliver exceptional customer experiences and thrive in a dynamic, supportive environment, we encourage you to apply today and embark on a path to redefine auto care.

Employment Type: Full-Time