Claims Processing Customer Service Representative - Remote | WFH

Job Overview

We are seeking a motivated and detail-oriented Customer Service Representative specializing in Claims Processing to join our dynamic remote team. This role offers the unique opportunity to provide exceptional service while working from the comfort of your home. As a valuable member of our organization, you will engage in a variety of tasks, including claims processing, customer support, and administrative responsibilities.

Key Responsibilities

• Manage daily operations related to claims processing and customer inquiries.
• Diligently investigate and resolve claims or service-related issues, ensuring accuracy and efficiency.
• Conduct administrative tasks, such as enrollment and eligibility verifications.
• Assist clients with installation, implementation, and troubleshooting processes.
• Operate within established guidelines while utilizing independent discretion in decision-making.
  
  

Required Skills

• A minimum of 3 years of experience in customer service, including proficiency in data entry.
• Excellent communication skills, both verbal and written.
• Proficient in learning new technologies, systems, and applications.
• Experienced in Microsoft Outlook and Word.
• A positive mindset with a commitment to enhancing customer experiences.
  
  

Qualifications

• An Associate's or Bachelor's degree is preferred.
• Previous experience in the healthcare sector is a plus.
• Familiarity with call center environments, whether inbound or outbound, is advantageous.
  
  

Career Growth Opportunities

This position not only allows you to leverage your customer service expertise but also offers a pathway for professional development within our organization. We are committed to supporting your growth as you adapt to new technologies and enhance your skills.

Company Culture and Values

Our remote work environment promotes collaboration and support, allowing our team to thrive while prioritizing customer experience. We empower our representatives to make impactful decisions that benefit our clients.

Compensation And Benefits

• Competitive salary commensurate with experience.
• Comprehensive health, dental, and vision insurance.
• Retirement savings plan with company matching.
• Generous vacation and paid time off policy.
• Flexible working hours to support work-life balance.
  
  

Employment Type: Contractor