What are the responsibilities and job description for the Remote Customer Support Specialist (P&C) | WFH position at Get It - Executive?
Job Overview
We invite you to become a vital part of our dynamic team focused on transforming the car ownership experience. As a Remote Customer Support Specialist, your passion for assisting others will play a crucial role in providing exceptional insurance service and support.
Key Responsibilities
We are dedicated to your professional development through ongoing training and mentorship, imparting insights from industry leaders and fostering your career growth in the insurance sector.
Company Culture and Values
Our organization prides itself on creating an inclusive environment where every team member is valued and respected. We believe diversity drives innovation and enhances our workplace.
Compensation And Benefits
Employment Type: Full-Time
We invite you to become a vital part of our dynamic team focused on transforming the car ownership experience. As a Remote Customer Support Specialist, your passion for assisting others will play a crucial role in providing exceptional insurance service and support.
Key Responsibilities
- Handle inbound calls from customers with professionalism and empathy.
- Process various service requests, including adding/removing vehicles and drivers, updating lienholder information, and dispatching policy documents.
- Address customer inquiries regarding their existing insurance policies, covering key aspects like coverage details and benefits.
- Proactively engage with customers at risk of cancellation to explore retention solutions and maintain their policies.
- Excellent communication skills with a strong desire to assist customers.
- Detail-oriented mindset capable of managing multiple tasks efficiently.
- Ability to operate effectively in a remote work environment with strong self-management skills.
- Willingness to learn and advance within the insurance industry.
- Previous experience in customer support or related fields is preferred.
- Familiarity with insurance policies or the insurance sector is an advantage.
We are dedicated to your professional development through ongoing training and mentorship, imparting insights from industry leaders and fostering your career growth in the insurance sector.
Company Culture and Values
Our organization prides itself on creating an inclusive environment where every team member is valued and respected. We believe diversity drives innovation and enhances our workplace.
Compensation And Benefits
- Competitive Pay: \(18.00 - \)21.00 per hour.
- Full Licensing Support: We will cover the costs associated with obtaining your P&C license (anticipated within the first 60 days of employment).
- Comprehensive Benefits Package: Includes medical, dental, and vision insurance, along with a 401(k) match.
- Remote Work Benefits: All necessary work equipment will be provided.
- Access to a wide array of insurance options, collaborating with over 55 carriers to deliver optimal solutions to our customers.
Employment Type: Full-Time
