What are the responsibilities and job description for the Remote FT Counselor - Telephonic | WFH position at Get It - Executive?
Job Overview
We are on the lookout for a dedicated and empathetic Telephonic Counselor to join our esteemed team in a full-time remote position. In this vital role, you will deliver essential counseling and case management services to individuals seeking assistance through our Employee Assistance Program (EAP). Your primary focus will be to provide immediate support, conduct comprehensive assessments, and effectively connect members with the appropriate resources tailored to their unique needs.
Key Responsibilities
This position presents a remarkable opportunity to further hone your skills in the behavioral health sector while contributing positively to the lives of individuals in need. You will have the chance to work alongside experienced professionals within a supportive framework that emphasizes personal and professional development.
Company Culture And Values
We pride ourselves on fostering an inclusive workplace that celebrates diversity. Our commitment is to create an environment where collaboration thrives and where you can truly make a significant impact in the lives of those we serve.
Employment Type: Full-Time
We are on the lookout for a dedicated and empathetic Telephonic Counselor to join our esteemed team in a full-time remote position. In this vital role, you will deliver essential counseling and case management services to individuals seeking assistance through our Employee Assistance Program (EAP). Your primary focus will be to provide immediate support, conduct comprehensive assessments, and effectively connect members with the appropriate resources tailored to their unique needs.
Key Responsibilities
- Perform telephonic triage and assessments, delivering prompt support across various topics, including behavioral health, substance abuse, relationship issues, and work-life balance challenges.
- Manage and coordinate case intakes, ensuring each member receives personalized and impactful support.
- Execute clinical decisions in accordance with risk management policies, prioritizing both member welfare and organizational standards.
- Refer members to a broad network of service providers for additional assistance, encompassing financial counseling, legal support, and more.
- Offer coaching, brief solution-focused counseling, and necessary follow-up care via phone or telehealth platforms.
- Collaborate with service providers and engage with supervisors to ensure seamless integration of care and support services.
- Maintain professional and accurate documentation using a computer-based case management system.
- Provide consultative support to Human Resources and supervisory personnel concerning employee-related matters.
- Strong competencies in counseling and assessment methodologies.
- Proven ability to conduct telephonic triage on diverse topics, including behavioral health and work-life balance.
- Sound clinical decision-making skills aligned with established risk policies.
- Proficient coordination and case management capabilities.
- Exceptional documentation skills with an emphasis on accuracy and professionalism.
- Excellent communication skills essential for effective collaboration with service providers and HR personnel.
- Master's degree in a behavioral health discipline (social work, psychology, counseling, or related field).
- Minimum of 5 years of post-master’s degree experience as an Employee Assistance Program (EAP) Counselor or in a comparable behavioral health clinical role.
This position presents a remarkable opportunity to further hone your skills in the behavioral health sector while contributing positively to the lives of individuals in need. You will have the chance to work alongside experienced professionals within a supportive framework that emphasizes personal and professional development.
Company Culture And Values
We pride ourselves on fostering an inclusive workplace that celebrates diversity. Our commitment is to create an environment where collaboration thrives and where you can truly make a significant impact in the lives of those we serve.
Employment Type: Full-Time
