Remote Intake Specialist

Job Overview

We are a forward-thinking background technology screening firm dedicated to revolutionizing the hiring landscape through innovative solutions. As an Intake Specialist, you will be a vital player in our mission to facilitate informed hiring decisions by managing the initial stages of the background investigation process remotely. This role offers you the chance to make a significant contribution while growing your career in a reputable organization.

Key Responsibilities

• Serve as the primary point of contact for incoming background check requests, ensuring the meticulous capture of data and case setup.
• Collaborate with internal teams, such as Investigative Analysts and Verifications, to ensure seamless transitions and consistent service delivery.
• Review and validate client information for completeness, proactively identifying and rectifying any missing details to avoid delays.
• Maintain precise and current records of intake activities within our case management system.
• Prioritize tasks based on client needs and timelines, ensuring timely handling of cases.
• Communicate effectively with clients to clarify information and foster strong professional relationships.
• Contribute to ongoing process enhancements, providing insights to improve efficiency and client satisfaction.
  
  

Required Skills

• Strong attention to detail, ensuring precision in data entry and record maintenance.
• Excellent verbal and written communication skills, with a strong emphasis on customer service and rapport-building.
• Proficiency in utilizing technology and case management systems (experience with CRM software is advantageous).
• Flexibility to adapt to changing processes and priorities in a vibrant work environment.
• Critical thinking and problem-solving abilities to navigate challenges effectively.
• Collaborative spirit to work cross-functionally with colleagues toward shared goals.
  
  

Qualifications

• A minimum of 1 year of experience in an intake, customer service, or administrative capacity; experience within healthcare, social services, legal, or background screening fields is preferred.
• Strong commitment to accuracy and detail-oriented work.
• Exceptional communication skills in both written and verbal formats.
  
  

Career Growth Opportunities

Joining our team means being part of an organization that values continuous learning and professional development. We are committed to supporting your career growth while you contribute meaningfully to the evolution of our industry.

Company Culture And Values

We pride ourselves on a culture of collaboration, integrity, and dedication to excellence. Our core values include a focus on customer needs, a growth-oriented mindset, diligent fact-finding, and strong community and employee partnerships.

Compensation And Benefits

• Salary: $15.00 per hour
• Comprehensive benefits package including health and dental coverage, retirement plan, and paid time off for vacation, flex time, and holidays.
• Additional benefits such as STD, LTD, and life insurance, as well as opportunities for remote work.
  
  

Employment Type: Full-Time