Remote Logistic Support Customer Service Representative

Job Overview

Join our esteemed, multi-national organization, a leader in the engineering, manufacturing, leasing, sales, and servicing of industrial food processing machinery. With a legacy of excellence spanning decades, we have established ourselves as a trusted name in the industry, dedicated to delivering innovative solutions and ensuring complete customer satisfaction.

Key Responsibilities

As a Customer Service Representative within our Sales & Service team, you will play a crucial role in providing outstanding service to both internal and external clients. Your responsibilities will include:

• Delivering exceptional service to customers and supporting Sales & Service teams.
• Efficiently managing inbound customer inquiries and calls with professionalism.
• Accurately processing and coordinating sales orders, parts shipments, and machine transactions.
• Troubleshooting order discrepancies in collaboration with customers and various internal teams.
• Preparing updates and reports regarding sales orders and backorders for stakeholders.
• Managing the Returned Goods Authorization (RGA) process and issuing service parts credits.
• Collaborating with traffic teams to navigate international shipping documentation.
• Tracking and verifying freight costs while resolving discrepancies.
• Coordinating the domestic and international movement of machines and parts.
  
  

Required Skills

To excel in this role, candidates should possess:

• 3-5 years of experience in customer service or sales, with a focus on order processing.
• Proficiency in MRP/ERP systems, with JD Edwards experience being advantageous.
• Familiarity with tools such as DocuSign and Salesforce.
• Advanced Excel capabilities and a solid understanding of international trade and incoterms.
• Knowledge of export/import regulations and customs documentation.
• Experience with shipping software and data entry systems.
• A track record of identifying and implementing process enhancements.
• Outstanding communication and customer service abilities.
• Strong organizational skills, capable of managing multiple tasks and meeting tight deadlines.
• A proactive approach to problem-solving in fast-paced environments.
• Keen attention to detail, ensuring accuracy even under pressure.
  
  

Qualifications

Candidates should also hold an Associate degree in Business (preferred).

Career Growth Opportunities

We are committed to fostering a collaborative team environment that allows individuals to make significant contributions. Our organization provides ample opportunities for professional growth, internal promotions, and skill enhancement, enabling team members to thrive in their careers.

Company Culture And Values

We promote a culture of support and innovation, emphasizing the importance of customer satisfaction and teamwork. By joining our organization, you will become part of a forward-thinking team that values your input and drives long-term success.

Compensation And Benefits

We offer a competitive salary along with a comprehensive benefits package, which includes:

• Medical, dental, vision, life insurance, and short/long-term disability coverage.
• A fully funded profit-sharing retirement plan.
• Tuition reimbursement for continuing education.
• The option for a hybrid remote schedule (up to 2 days per week).
• 10 company-paid holidays and a generous vacation policy.
• 48 hours of personal time annually.
  
  

If you’re eager to contribute to a dynamic and rewarding work environment while advancing your professional journey, we encourage you to apply and become a valued member of our team!

Employment Type: Full-Time