Remote Customer Service Representative - Logistics Support

Job Overview

We are a highly respected, global organization renowned for our expertise in the engineering, manufacturing, leasing, sales, and servicing of industrial food processing machinery. Our legacy spans decades, making our brands synonymous with innovation and exemplary customer satisfaction in the industry.

Key Responsibilities

As a Customer Service Representative specializing in Logistic Support, you will play a crucial role within our Sales & Service team, ensuring outstanding service delivery for both internal and external stakeholders. Your responsibilities will include:

• Providing exceptional service to customers and the Sales & Service teams.
• Efficiently managing incoming customer service calls and inquiries with professionalism.
• Accurately processing and coordinating sales orders, parts shipments, and machine sales.
• Troubleshooting order discrepancies in collaboration with customers, service personnel, and engineering teams.
• Offering timely updates and reports on sales orders, budgets, and backorders to relevant stakeholders.
• Managing the return goods process (RGA) and issuing service parts credits.
• Collaborating with traffic teams and customers to handle international shipping documentation.
• Tracking and verifying freight costs, addressing discrepancies with vendors and management.
• Coordinating the domestic and international movement of machines and parts.
  
  

Required Skills

To excel in this role, candidates should possess:

• 3-5 years of experience in Customer Service or Sales, particularly in order processing.
• An associate degree in Business is preferred.
• Proficiency with MRP/ERP systems; familiarity with JD Edwards is advantageous.
• Experience with DocuSign and Salesforce.
• Advanced skills in Excel and a strong understanding of international trade procedures and incoterms.
• Knowledge of export/import documentation and customs regulations.
• Familiarity with shipping software and data entry systems.
• Strong interpersonal and customer service abilities.
• Organizational skills to manage multiple tasks effectively under tight deadlines.
• A proactive approach to problem-solving in fast-paced environments.
• A keen eye for detail and the ability to maintain accuracy under pressure.
  
  

Qualifications

Candidates should have:

• 3-5 years of relevant experience in a Customer Service or Sales capacity, with a focus on order processing.
• An associate degree in Business or a related field is preferred.
  
  

Career Growth Opportunities

Our organization fosters a collaborative environment that encourages professional growth, internal promotions, and skill development. We are committed to helping our employees excel in their careers.

Compensation And Benefits

We offer a competitive salary and an attractive benefits package that includes:

• Comprehensive medical, dental, and vision coverage.
• A fully funded profit-sharing retirement plan.
• Tuition reimbursement for ongoing education.
• Opportunities for a hybrid remote work schedule (up to 2 days per week).
• 10 company-paid holidays and a generous vacation plan.
• 48 hours of personal time annually.
  
  

Join us and become part of a dynamic, forward-thinking organization where your contributions will significantly impact our long-term success. If you are eager to thrive in a rewarding and challenging role, we invite you to apply!

Employment Type: Full-Time