Remote Program Manager - Safety Upgrade | WFH

Job Overview

We are seeking a dedicated and results-oriented Safety Upgrade Program Manager to spearhead a pivotal initiative aimed at transitioning our customers from outdated safety systems to innovative, upgraded solutions. This remote position plays an integral role in ensuring an efficient upgrade process, thereby enhancing customer satisfaction and promoting market adoption.

Key Responsibilities

• Design and execute a comprehensive upgrade program to facilitate the transition of customers to advanced safety solutions.
• Oversee a prioritized schedule of account upgrades, in alignment with growth objectives and market demands.
• Collaborate with product teams to monitor and relay feature release timelines, ensuring customer expectations are met.
• Establish and assess key performance indicators (KPIs) related to upgrade success, customer satisfaction, and adoption metrics.
• Coordinate with the sales team to simplify the upgrade process, providing essential resources and tracking advancement.
• Maintain transparency regarding the upgrade pipeline and report significant milestones.
• Analyze customer adoption trends, usage data, and feedback to inform product enhancements.
• Establish a quality management framework for safety upgrades, proactively addressing issues and refining the program.
• Supervise problem escalation and resolution pathways to guarantee customer satisfaction.
• Conduct regular evaluations of adoption metrics, customer feedback, and issue resolution efficacy.
• Act as the primary point of contact for safety upgrade efforts, ensuring cohesive collaboration among product, sales, support, and marketing teams.
• Deliver frequent updates to leadership regarding program progress, obstacles, and overall impact.
• Partner with marketing and customer success teams to create training materials and resources that improve the upgrade experience.
  
  

Required Skills

• A minimum of 5 years of experience in program management, product management, or sales enablement, ideally within technology or industrial sectors.
• Demonstrated capability in managing complex upgrade or adoption initiatives.
• Strong familiarity with product lifecycle management and project management software (e.g., Jira, Salesforce, Asana).
• Excellent analytical, organizational, and problem-solving abilities.
• Exceptional interpersonal and communication skills, with a talent for cross-team collaboration and effective customer interaction.
  
  

Qualifications

• Prior experience in the mining sector or knowledge of mining safety systems is preferred.
• A background in sales or experience in managing sales quotas/targets is advantageous.
  
  

Career Growth Opportunities

This position provides the chance to work closely with leadership and various departments, fostering avenues for professional development and potential advancement within the organization.

Company Culture And Values

We emphasize collaboration and transparency across diverse teams to cultivate a positive work environment. Our culture prioritizes teamwork and effective communication, ensuring alignment in our initiatives.

Networking And Professional Opportunities

This role allows for extensive collaboration across various functions, offering networking opportunities that can enhance professional relationships and skill development.

Employment Type: Full-Time