Remote Safety Program Manager | Upgrade Initiative

Position: Safety Upgrade Program Manager - Remote | Work from Home

Overview

Are you driven by the pursuit of innovation and excellence in customer experiences? We are seeking a dedicated Safety Upgrade Program Manager to spearhead a pivotal initiative aimed at transitioning clients from outdated safety systems to advanced, contemporary solutions. In this influential role, you will be instrumental in facilitating a smooth and efficient upgrade process, thereby enhancing customer contentment and promoting widespread market acceptance.

Key Responsibilities

• Devise and execute a comprehensive upgrade program to facilitate the transition of customers to superior safety solutions.
• Prioritize and manage a schedule of account upgrades, aligning with business growth objectives and market demands.
• Collaborate with product teams to monitor and communicate feature release timelines while ensuring alignment with customer expectations.
• Establish and track key performance indicators (KPIs) to evaluate upgrade success, customer satisfaction, and adoption rates.
• Partner with the sales team to enhance the upgrade process by providing essential resources and tracking advancements.
• Maintain oversight of the upgrade pipeline, reporting on significant milestones.
• Monitor customer adoption trends, usage data, and feedback to inform product enhancements.
• Implement a quality management system for safety upgrades, proactively addressing challenges and refining the program.
• Conduct regular assessments of adoption rates, customer feedback, and issue resolution performance.
• Act as the central liaison for safety upgrade initiatives, ensuring cohesive collaboration among product, sales, support, and marketing teams.
• Provide consistent updates to leadership regarding program progress, obstacles, and overall impact.
  
  

Required Skills

• A minimum of 5 years of experience in program management, product management, or sales enablement, preferably within the technology or industrial sectors.
• Demonstrated ability to manage complex upgrade or adoption initiatives.
• Solid understanding of product lifecycle management and proficiency with project management tools (e.g., Jira, Salesforce, Asana).
• Exceptional analytical, organizational, and problem-solving capabilities.
• Strong interpersonal and communication skills, with a proven ability to collaborate effectively across teams and engage with customers.
  
  

Qualifications

• Preferred experience in the mining industry or familiarity with mining safety systems.
• Background in sales or experience managing sales quotas and targets is advantageous.
  
  

Career Growth Opportunities

This role offers significant opportunities for career progression within our organization, especially for individuals who excel in program management and cross-functional collaboration. You will have the chance to engage closely with leadership teams, gaining insights into strategic initiatives and contributing to the overall success of the company.

Company Culture And Values

We are committed to fostering a collaborative and transparent work environment that encourages open communication and teamwork. Our organization values diversity and inclusivity, empowering team members to contribute to initiatives that drive innovation and enhance safety.

Travel Requirements

This position primarily operates remotely but may necessitate travel of up to 50% for visits to office sites and client locations worldwide.

We invite you to join our team and embark on an impactful career that champions safety and innovation.

Employment Type: Full-Time