What are the responsibilities and job description for the Remote Tax Season Customer Service Representative - Paid Daily position at Get It - Executive?
Job Overview
We are seeking dedicated and enthusiastic individuals to join our team as Remote Customer Service Representatives during this tax season. This role offers the flexibility to work from home while assisting customers through their tax filing journey. As a valuable member of our organization, you will play a crucial role in providing top-notch customer support for our tax-related products and services, particularly during the busy peak periods.
Key Responsibilities
We are committed to fostering the professional development of our team members. By completing self-paced training, you will enhance your skills and knowledge, positioning yourself for potential future opportunities within our organization.
Company Culture And Values
Our company prides itself on creating a dynamic and inclusive work environment where reliability and commitment are valued. We encourage effective communication and the establishment of professional relationships among team members, fostering a collaborative atmosphere.
Compensation And Benefits
We are seeking dedicated and enthusiastic individuals to join our team as Remote Customer Service Representatives during this tax season. This role offers the flexibility to work from home while assisting customers through their tax filing journey. As a valuable member of our organization, you will play a crucial role in providing top-notch customer support for our tax-related products and services, particularly during the busy peak periods.
Key Responsibilities
- Deliver exceptional support through inbound calls, emails, and chat, guiding customers through the tax filing process.
- Address inquiries related to tax filing, our products, services, and customer account details.
- Assist customers in troubleshooting any issues encountered with their tax filings or associated software.
- Maintain accurate documentation of customer interactions and issues within our support system.
- Strive to meet and exceed performance metrics concerning customer satisfaction, response times, and resolution on first contact.
- Uphold a professional demeanor, particularly during high-pressure situations.
- Outstanding communication skills, both verbal and written.
- Strong problem-solving capabilities and the ability to multitask effectively.
- Composure under pressure, with the ability to assist distressed customers calmly.
- Comfort in working independently in a remote environment.
- Dependability is essential; you must be reliable during critical peak times leading up to and following Tax Day.
- While previous customer service experience is advantageous, it is not strictly required.
- Availability to work throughout the peak tax season, from February through April is a must.
We are committed to fostering the professional development of our team members. By completing self-paced training, you will enhance your skills and knowledge, positioning yourself for potential future opportunities within our organization.
Company Culture And Values
Our company prides itself on creating a dynamic and inclusive work environment where reliability and commitment are valued. We encourage effective communication and the establishment of professional relationships among team members, fostering a collaborative atmosphere.
Compensation And Benefits
- Competitive hourly pay ranging from \(17 to \)19, with the potential to earn up to $22 per hour based on experience and weekly performance (paid for production time).
- Daily Pay: Enjoy the benefit of getting paid daily, eliminating the wait for your paycheck.
- Referral Incentive: Earn additional income by referring others to join our team.
- Flexible Scheduling: Choose your working hours with both full-time and part-time options available.
- Remote Work: Enjoy the flexibility of working from the comfort of your home.
Salary : $22
