What are the responsibilities and job description for the Specialist Account Customer position at Get It - Executive?
Job Overview
Join our dynamic team as a Customer Account Specialist, also known as a Resolution Specialist, and play a pivotal role in guiding clients through the timeshare termination process. We are a company that prioritizes employee well-being and promotes growth opportunities, making this an ideal position for those who are organized, detail-oriented, and dedicated to assisting others.
Key Responsibilities
We are committed to your professional development, offering ongoing training and growth avenues, including coaching from industry experts and leadership training. Our focus on internal promotions ensures that your career can flourish within our organization.
Company Culture and Values
At our company, we nurture a people-first culture that values and recognizes employee contributions. We believe in investing in our team members’ success and well-being through various company-wide events and initiatives.
Compensation And Benefits
If you are searching for a rewarding career where you can make a positive impact while advancing professionally, we encourage you to apply. Become part of a dedicated team that values innovation, collaboration, and community.
Employment Type: Full-Time
Join our dynamic team as a Customer Account Specialist, also known as a Resolution Specialist, and play a pivotal role in guiding clients through the timeshare termination process. We are a company that prioritizes employee well-being and promotes growth opportunities, making this an ideal position for those who are organized, detail-oriented, and dedicated to assisting others.
Key Responsibilities
- Provide expert guidance to clients navigating the timeshare cancellation process, ensuring they have clear expectations throughout.
- Develop and implement tailored action plans for clients to secure a seamless resolution.
- Respond to inquiries via email, phone, and messages promptly, addressing client concerns within 24 hours.
- Maintain accurate and updated client information in our Salesforce system.
- Communicate consistently and professionally through multiple channels, including email, mail, and phone.
- Cultivate a collaborative team environment centered on accountability, efficiency, and continuous improvement.
- Stay abreast of industry trends and best practices to enhance client service.
- Minimum of 2 years of experience in customer service or account management.
- Strong organizational capabilities and meticulous attention to detail.
- Exceptional problem-solving skills with the ability to adapt in a fast-paced environment.
- A positive, team-oriented attitude with a genuine passion for supporting others.
- Professionalism and empathy in client interactions.
- Proficiency in Google Suite or Microsoft Office; familiarity with Salesforce is advantageous.
- Candidates must reside within 60 miles of Franklin, TN, as this is an in-office position.
We are committed to your professional development, offering ongoing training and growth avenues, including coaching from industry experts and leadership training. Our focus on internal promotions ensures that your career can flourish within our organization.
Company Culture and Values
At our company, we nurture a people-first culture that values and recognizes employee contributions. We believe in investing in our team members’ success and well-being through various company-wide events and initiatives.
Compensation And Benefits
- A MacBook will be provided for work-related tasks to ensure a seamless workflow.
- Weekly pay schedule for consistent income.
- 401(k) plan with company matching contributions for long-term financial security.
- Comprehensive Medical, Dental, and Vision Insurance, along with an employer-funded Health Savings Account (HSA).
- Generous paid time off, including 9 paid holidays and extra time off between Christmas and New Year’s.
- Access to an on-site fitness center and communal outdoor spaces to promote well-being.
- A lively workplace atmosphere with food trucks, lounge areas, and friendly competitions.
- Recognition programs and community outreach initiatives to engage employees in meaningful ways.
If you are searching for a rewarding career where you can make a positive impact while advancing professionally, we encourage you to apply. Become part of a dedicated team that values innovation, collaboration, and community.
Employment Type: Full-Time
