Enterprise Director of Customer Success & Marketing Operations - Remote | WFH

Job Overview

We are in search of a highly skilled Director of Customer Success & Marketing Operations to enhance our B2B SaaS offerings. This pivotal leadership position encompasses the oversight of customer success initiatives, outbound marketing strategies, and operational excellence. The successful candidate will collaborate extensively with sales, product, marketing, and business development teams, guiding the customer journey from initial onboarding through ongoing engagement and retention.

Key Responsibilities

• Drive the development and management of processes aimed at achieving monthly, quarterly, and annual revenue targets.
• Oversee and enhance the end-to-end customer experience, ensuring superior engagement and retention.
• Optimize client onboarding processes while offering valuable insights into customer adoption metrics.
• Foster effective communication between the customer success team and partners, ensuring alignment.
• Establish and nurture relationships with partner executives to align with overarching strategic goals.
• Champion customer needs within the organization to promote satisfaction and success.
• Streamline operational workflows using platforms such as Salesforce, Zapier, and Iterable.
• Partner with the sales team to identify growth initiatives that enhance scalability.
• Create and disseminate reports and presentations that transform data into actionable insights.
• Lead the outbound marketing strategy in collaboration with the marketing team to elevate brand visibility and drive lead generation.
• Monitor key performance indicators for customer success, sales, and marketing, providing actionable insights to stakeholders.
• Implement initiatives designed to enhance the partner lifecycle and cultivate long-term relationships.
  
  

Required Skills

• Strong project management and multitasking capabilities.
• Independent and entrepreneurial mindset complemented by a strong sense of accountability.
• Exceptional communication skills and meticulous attention to detail.
• Familiarity with current tech industry trends and initiatives promoting Diversity, Equity, and Inclusion.
• Passion for Black culture and media.
• Proficiency in data reporting and various CRM tools.
  
  

Qualifications

• Bachelor's degree (BA/BS) or equivalent relevant experience.
• A minimum of 4 years’ experience managing enterprise-level clients and stakeholders.
• Demonstrated experience in a media-focused environment.
• Proven leadership experience within the SaaS or recruiting sectors.
• Track record of driving revenue growth within a SaaS framework.
  
  

Career Growth Opportunities

This role offers the potential for significant leadership experience in the dynamic SaaS industry, along with opportunities for professional development and career advancement through initiatives focused on revenue growth and partner lifecycle enhancement.

Company Culture And Values

We are dedicated to fostering an inclusive workplace free from discrimination and harassment. We celebrate diversity and actively encourage all qualified individuals to apply, regardless of race, gender, sexual orientation, disability, age, or other protected statuses.

Compensation And Benefits

• This is a fully remote position, allowing for flexibility and work-life balance.
• Occasional travel will be required for partner engagement and relationship-building.
• The annual salary range for this role is \(120,000 - \)140,000.
  
  

How To Apply

Qualified candidates are invited to submit their resumes and cover letters through our online application portal. Join us in making a meaningful impact in the B2B SaaS space while advancing your career.

Employment Type: Full-Time