Operations Coordinator - Mission Branch

Job Overview

Join our team as a Branch Operations Coordinator in the Mission Branch, where your career development, well-being, and work-life harmony are paramount. Our organization prides itself on offering competitive compensation, comprehensive benefits, and a nurturing work environment that fosters both personal and professional growth. Be part of a collaborative team that values authenticity and acknowledges your significant contributions.

Key Responsibilities

• Deliver exceptional customer service by accurately processing and approving teller transactions, promoting digital solutions, and facilitating introductions to banking specialists.
• Execute operational tasks while adhering to established policies and minimizing risks.
• Efficiently handle routine to moderately complex transactional and customer support activities.
• Assist the Branch Manager in daily operations, including scheduling and coordination.
• Address and resolve issues related to teller line operations, providing support to both clients and staff.
• Offer guidance in resolving or escalating customer concerns or complaints.
• Foster strong relationships with customers to assist them in achieving their financial objectives.
• Inspire and motivate a diverse team to realize their full potential and meet organizational goals.
  
  

Required Skills

• Minimum of 2 years' experience in customer service and issue resolution or an equivalent blend of work experience and education.
• Proven ability to deliver outstanding customer service while actively listening to and addressing customer needs.
• Experience in educating and connecting customers with digital banking solutions.
• Demonstrated integrity, professionalism, and a positive demeanor in interactions with customers and colleagues.
• Competence in identifying potential fraud or risky accounts and taking necessary actions.
• Proficiency in cash handling and financial transactions.
• Highly organized, self-driven, and adept at prioritizing tasks in a fast-paced environment.
• Strong judgment and decision-making capabilities, with the ability to escalate issues when necessary.
• Leadership qualities that inspire and guide a team toward achieving business objectives.
  
  

Qualifications

• A minimum of a high school diploma or equivalent is required; further education or certifications related to banking or customer service are preferred.
• Solid experience in retail compliance, risk management, and loss prevention is advantageous.
  
  

Career Growth Opportunities

We are dedicated to promoting your career advancement by offering avenues for personal and professional development within our organization, ensuring that your contributions are recognized and valued.

Company Culture And Values

Our company fosters an inclusive workplace where diversity is celebrated, and all employees are treated with respect and support. We are committed to creating an environment that values varied perspectives and backgrounds, including those of individuals with disabilities, veterans, and members of diverse communities.

Join Us Today!

If you are ready to elevate your career and make a significant impact, we invite you to apply today. Become part of a reputable organization that values your contributions and supports your growth in the professional landscape.

Employment Type: Full-Time