What are the responsibilities and job description for the Remote Associate Webinar Operations position at Get It - Finance?
Job Overview
We are looking for a detail-oriented and technically adept Webinar Operations Associate to join our dynamic remote team. This role is vital in delivering engaging virtual experiences and providing top-notch support to our learners. If you thrive in a fast-paced environment and possess a strong background in webinar production and customer service, we invite you to apply.
Key Responsibilities
We provide avenues for professional development and career advancement as part of our expanding team, empowering you to enhance your skills within a vibrant environment.
Company Culture And Values
We are dedicated to fostering a diverse and inclusive workplace, welcoming candidates from all backgrounds. Join our team where hard work is recognized, and personal growth is promoted.
Compensation And Benefits
We are looking for a detail-oriented and technically adept Webinar Operations Associate to join our dynamic remote team. This role is vital in delivering engaging virtual experiences and providing top-notch support to our learners. If you thrive in a fast-paced environment and possess a strong background in webinar production and customer service, we invite you to apply.
Key Responsibilities
- Facilitate the administration and execution of high-quality webinar broadcasts for our audience.
- Address and rectify technical issues during live presentations, ensuring a seamless viewing experience.
- Conduct pre-production checks on equipment to prevent disruptions during live events.
- Manage customer inquiries and resolve issues effectively, ensuring prompt solutions and follow-ups to guarantee satisfaction.
- Offer additional customer support through various channels, including phone and live chat.
- Maintain adherence to established communication procedures, policies, and guidelines.
- Availability for evening or weekend shifts as required.
- Undertake other duties as assigned.
- Exceptional collaboration abilities coupled with a quick response rate.
- Strong organizational skills with meticulous attention to detail.
- Excellent written and verbal communication capabilities.
- Proficient time management skills to meet deadlines effectively.
- Competence in Microsoft Office Suite and general computer skills.
- Strong problem-solving skills with an emphasis on troubleshooting and resolution.
- Commitment to continuous improvement and innovative problem-solving.
- Ability to work both independently and collaboratively as part of a team.
- Flexibility in adapting to evolving priorities and needs.
- Professional and positive demeanor towards colleagues and clients.
- Strong multitasking capabilities with minimal oversight.
- A college degree in a relevant field such as TV/Film/Video Production, Communications, Computer Science, or Audio/Visual disciplines is preferred.
- Experience in customer service or technical support, particularly via phone or live chat.
- Familiarity with live production settings and video conferencing technologies is advantageous.
We provide avenues for professional development and career advancement as part of our expanding team, empowering you to enhance your skills within a vibrant environment.
Company Culture And Values
We are dedicated to fostering a diverse and inclusive workplace, welcoming candidates from all backgrounds. Join our team where hard work is recognized, and personal growth is promoted.
Compensation And Benefits
- Starting hourly rate of $20.
- Potential eligibility for an annual discretionary bonus based on individual and company performance.
- A comprehensive benefits package, including health insurance, retirement plans, and paid time off.
- Flexibility to work remotely.
Salary : $20
