Remote Care Programs Manager

Job Overview

Join a distinguished organization at the forefront of the hearing care industry, dedicated to transforming the lives of countless individuals through innovative hearing solutions. We are in search of a strategic and dynamic leader to oversee the development and execution of our Remote Care Programs, including Telehealth and HearAssist.

Key Responsibilities

• Spearhead the design and strategic launch of Remote Care Programs, collaborating with essential stakeholders, such as Field Management, Operations, Marketing, Legal, and Professional Development.
• Ensure regulatory compliance by managing the formation of committees dedicated to the Remote Care Programs, maintaining adherence to healthcare regulations, including HIPAA and telemedicine standards.
• Establish and maintain quality assurance processes through auditing, patient feedback collection, and reporting to uphold the highest standards of care.
• Facilitate onboarding and continuous support for center teams utilizing the programs, while working with Professional Development to create training materials and resources.
• Develop best practice guidelines for technology management, ensuring a seamless experience for both clients and center teams.
• Collaborate with Insurance Teams to guarantee accurate coding, documentation, and reimbursement processes aligned with insurance protocols.
• Strategically manage budgets for the programs, tracking financial performance metrics such as costs, revenue, and ROI.
• Identify growth opportunities within the telehealth program, targeting service expansion to new populations or regions.
  
  

Required Skills

• Exceptional attention to detail coupled with a high level of precision.
• Superior written communication skills, capable of articulating complex concepts in a clear and concise manner.
• Ability to excel in a fast-paced environment, demonstrating independence, efficiency, and accuracy.
• Strong adaptability and problem-solving capabilities.
• Retail experience is preferred.
  
  

Qualifications

• 3-5 years of relevant experience in a similar field.
• Availability to work evenings and weekends, with some required travel.
  
  

Career Growth Opportunities

We offer a rich environment for professional development, ensuring ongoing support for our center teams and encouraging skill advancement through our comprehensive tuition reimbursement program.

Company Culture And Values

We pride ourselves on fostering a culture of collaboration, innovation, and impactful solutions, emphasizing exceptional experiences for our clients while supporting our teams.

Compensation And Benefits

• Comprehensive Benefits Package
• Paid Holidays & Paid Time Off (PTO)
• 401(k) Matching Program
• Tuition Reimbursement
• Employee, Family & Friends Hearing Aid Discount Program
• Relocation Assistance
• Service Days & Diversity, Equity & Inclusion Initiatives
  
  

Salary: \(75,000 - \)90,000

Employment Type: Full-Time