What are the responsibilities and job description for the Remote Customer Service Representative | WFH position at Get It - Finance?
Job Overview
We invite dedicated and enthusiastic individuals to apply for the position of Remote Customer Service Representative. In this critical role, you will facilitate communication for clients requiring access to real-time over-the-phone interpreters, thereby playing a vital role in enhancing service delivery within a diverse global landscape.
Key Responsibilities
As a Remote Customer Service Representative, your primary duties will encompass:
To excel in this role, candidates should demonstrate:
To qualify for this position, candidates must possess:
We are committed to the ongoing development of our team members. Our paid training program equips you with the tools and knowledge necessary to provide exceptional service, while also fostering an environment that encourages continuous learning and adaptability.
Company Culture And Values
We regard our Customer Service Representatives as fundamental to sustaining outstanding client relations. We strive for our team to consistently surpass client expectations through attributes such as hospitality, creativity in problem-solving, active listening, accuracy, efficiency, and overall competency. Our human-centric approach distinguishes us from competitors in an era increasingly dominated by automated services.
Compensation And Benefits
All shifts are in Central Standard Time:
All applicants will undergo a criminal background check prior to hiring. If selected, candidates will need to complete the US Immigration Customs and Enforcement I-9 form remotely. Full-time employees are eligible for benefits after 30 days of employment.
Employment Type: Full-Time
We invite dedicated and enthusiastic individuals to apply for the position of Remote Customer Service Representative. In this critical role, you will facilitate communication for clients requiring access to real-time over-the-phone interpreters, thereby playing a vital role in enhancing service delivery within a diverse global landscape.
Key Responsibilities
As a Remote Customer Service Representative, your primary duties will encompass:
- Greeting and identifying clients upon their contact
- Gathering essential information required for billing
- Aiding clients in connecting with third-party interpreters as necessary
- Ensuring seamless communication between clients and their interpreters
To excel in this role, candidates should demonstrate:
- Exceptional communication abilities
- Strong problem-solving skills
- Proficient active listening capabilities
- Attention to detail while managing high volumes of inbound calls in a dynamic environment
- Openness to feedback and a willingness to learn
To qualify for this position, candidates must possess:
- A minimum of one year of customer service experience with a stable employment history
- Must be at least 18 years old and possess a high school diploma or GED
- A reliable internet connection with a minimum download speed of 60 mbps and upload speed of 10 mbps
We are committed to the ongoing development of our team members. Our paid training program equips you with the tools and knowledge necessary to provide exceptional service, while also fostering an environment that encourages continuous learning and adaptability.
Company Culture And Values
We regard our Customer Service Representatives as fundamental to sustaining outstanding client relations. We strive for our team to consistently surpass client expectations through attributes such as hospitality, creativity in problem-solving, active listening, accuracy, efficiency, and overall competency. Our human-centric approach distinguishes us from competitors in an era increasingly dominated by automated services.
Compensation And Benefits
- Competitive hourly wage of $14.00
- Comprehensive medical, dental, and vision benefits
- 401(k) plan available for full-time employees
- Paid Time Off commencing from day one
All shifts are in Central Standard Time:
- Friday-Tuesday: 10:00 am - 6:30 pm CST
All applicants will undergo a criminal background check prior to hiring. If selected, candidates will need to complete the US Immigration Customs and Enforcement I-9 form remotely. Full-time employees are eligible for benefits after 30 days of employment.
Employment Type: Full-Time
Salary : $14
