Remote Inbound Customer Service Representative | WFH

Job Overview

Become part of a dedicated team committed to fostering connections across diverse languages and cultures. Our organization provides immediate access to over-the-phone interpreters in more than 230 languages, empowering businesses to effectively engage with non-English speaking customers. This role represents an exceptional opportunity to enter a stable industry and contribute meaningfully in our interconnected world.

Key Responsibilities

• Greet clients warmly and ascertain their needs.
• Collect necessary billing information accurately.
• Assist with third-party connections as required.
• Securely link interpreters to client calls, ensuring a smooth experience.
• Deliver outstanding customer service, consistently exceeding client expectations through effective problem-solving, active listening, and reliable service.
  
  

Required Skills

• A minimum of one year of customer service experience with a stable work history.
• Capable of managing a high volume of inbound calls while maintaining attention to detail in a fast-paced environment.
• Strong problem-solving abilities and effective listening skills.
• Demonstrated ability to multitask efficiently.
• Proof of internet connection speed (minimum 60 mbps download and 10 mbps upload).
  
  

Qualifications

• Must be 18 years of age or older and possess a high school diploma or equivalent.
• A college education is advantageous but not mandatory.
  
  

Career Growth Opportunities

Engage in comprehensive paid training to equip you for success in your role. As you grow within the organization and demonstrate your capabilities, avenues for advancement may become available.

Company Culture And Values

We prioritize human connection in an increasingly automated world. Our culture emphasizes personalized service, hospitality, and a supportive work environment where employees can flourish without the pressure of sales targets or complex disputes.

Compensation And Benefits

• Competitive pay of $14.00 per hour.
• Comprehensive medical, dental, and vision benefits.
• 401(k) retirement plan available for full-time employees.
• Paid Time Off accrual begins on your first day of employment.
• Two weeks of comprehensive paid training (8 hours/day).
• Remote work opportunities for eligible candidates in the Greater Knoxville, TN area.
  
  

This position offers an exceptional chance to make a genuine impact through dedicated customer service while enjoying the flexibility and convenience of working from home. Join us to be part of a team that truly values connection and collaboration.

Employment Type: Full-Time