What are the responsibilities and job description for the Remote Administrative Medical Assistant - Client Services | WFH position at Get It - Healthcare?
Job Overview
Join our esteemed organization as a dedicated Administrative Medical Assistant (Client Services Representative) in a remote work setting. We are on the lookout for a compassionate and meticulous professional who excels in client support within the medical field. This role is pivotal in ensuring our clients receive the highest standard of service.
Key Responsibilities
In this full-time position, you will serve as the primary liaison for our clients, delivering essential support through phone and email communications. Your key responsibilities will include:
The ideal candidate will demonstrate:
This position offers a unique platform to advance your professional journey within a supportive and innovative work environment that encourages personal and career development.
Company Culture And Values
We pride ourselves on our values of excellence, integrity, and client-centric service, fostering a culture that champions teamwork and diversity.
Compensation And Benefits
If you are driven by a commitment to excellence and a passion for providing outstanding client service, we invite you to apply. This is a remarkable opportunity to advance your career and join a team that values your contributions.
Employment Type: Full-Time
Join our esteemed organization as a dedicated Administrative Medical Assistant (Client Services Representative) in a remote work setting. We are on the lookout for a compassionate and meticulous professional who excels in client support within the medical field. This role is pivotal in ensuring our clients receive the highest standard of service.
Key Responsibilities
In this full-time position, you will serve as the primary liaison for our clients, delivering essential support through phone and email communications. Your key responsibilities will include:
- Client Support and Training: Offering thorough training and assistance to clients regarding specimen collection procedures, compliance mandates, ordering protocols, and account assessments.
- Communication and Coordination: Engaging with various internal departments to guarantee seamless service provision and promptly address client inquiries.
- Administrative Excellence: Undertaking administrative duties such as processing forms, updating databases, managing patient records, and maintaining an orderly and compliant office setting.
- Compliance and Accuracy: Vigilantly ensuring that all activities adhere to pertinent regulations and exhibiting meticulous attention to detail while reviewing documentation and resolving discrepancies.
- Specimen Handling Support: Assisting in pre-analytical and accessioning processes by scrutinizing specimen information for accuracy and completeness.
- Laboratory Information System (LIS) Management: Utilizing the LIS for reviewing and processing necessary information.
- Supply Management: Overseeing the ordering of supplies and ensuring the prompt and precise processing of requests.
- Onboarding Support: Aiding in the onboarding of new marketing partners to ensure conformity with test requirements and compliance standards.
- Customer Inquiry Resolution: Addressing phones and emails while resolving customer inquiries in a professional and timely manner.
- Quality Assurance: Assessing clinical data for precision, conducting audits, and reaching out to the appropriate parties when necessary.
The ideal candidate will demonstrate:
- Medical Assistant Experience: Background in medical assistance that allows for a swift comprehension of medical terminology and the needs of clients and remote laboratory collectors.
- Excellent Communication Skills: Proficiency in conveying information effectively to clients, colleagues, and external partners, both verbally and in writing.
- Strong Computer Proficiency: Familiarity with Microsoft Office Suite and an aptitude for general computer skills.
- Attention to Detail: A strong focus on detail and a commitment to precision in all facets of work.
- Customer Service Focus: A genuine dedication to delivering exceptional client service and fostering robust relationships.
- Organizational Skills: High organizational capabilities to manage various tasks and priorities effectively.
- Knowledge of Specimen Collection and Medical Necessity: A solid grasp of specimen collection procedures and medical necessity standards.
- Compliance Awareness: Understanding the importance of regulatory adherence and maintaining accreditation standards.
This position offers a unique platform to advance your professional journey within a supportive and innovative work environment that encourages personal and career development.
Company Culture And Values
We pride ourselves on our values of excellence, integrity, and client-centric service, fostering a culture that champions teamwork and diversity.
Compensation And Benefits
- Competitive salary acknowledging your contributions.
- Comprehensive benefits package including Medical, Dental, Vision, Life Insurance, and Paid Time Off.
- An environment that supports and nurtures professional growth and personal development.
If you are driven by a commitment to excellence and a passion for providing outstanding client service, we invite you to apply. This is a remarkable opportunity to advance your career and join a team that values your contributions.
Employment Type: Full-Time
