Remote Therapist for LGBTQ Hotline - EMPACT | WFH

Job Overview

Join our dedicated team as a Therapist for the LGBTQIA Hotline, where you will provide vital crisis intervention to individuals seeking support. This remote position not only allows you to work from the comfort of your home but also empowers you to profoundly impact lives during challenging times.

Key Responsibilities

• Respond to incoming calls promptly and professionally, aligning with agency objectives for efficiency and client satisfaction.
• Assess the clinical needs of callers, delivering safe and effective interventions tailored to their situations.
• Maintain thorough documentation of clinical interactions, ensuring all relevant information is accurately recorded and relayed to appropriate programs.
• Collaborate effectively with both internal and external teams, fostering a positive and adaptable team environment.
• Monitor individuals requiring suicide watch or additional safety follow-ups, tracking their progress diligently.
• Be prepared to assist with urgent needs, including potential extension of scheduled shifts during critical times.
• Participate in training sessions and team meetings outside of regular hours to ensure ongoing professional growth and skill enhancement.
• Support the onboarding process for new team members, facilitating their integration into the organization.
• Maintain hotline areas, fulfilling necessary tasks and offering assistance to other departments during slower periods.
• Attend in-person events as needed, contributing to the agency's culture and overall development.
  
  

Required Skills

• Exceptional verbal and written communication abilities, facilitating clear and effective interactions.
• Strong customer service acumen, with the capability to manage challenging situations with calmness and empathy.
• Advanced problem-solving and analytical skills, essential for assessing crisis scenarios and implementing appropriate actions.
• Experience in crisis management is preferred, demonstrating composure under pressure.
• Proficiency in multitasking while efficiently documenting detailed information.
• Empathetic and compassionate demeanor, promoting a positive environment for all callers.
• Professional conduct that aligns with ethical standards and agency policies.
• Collaborative mindset, nurturing positive relationships with colleagues, stakeholders, and community partners.
  
  

Qualifications

• Master's Degree in Counseling, Social Work, or a related field is required.
• A minimum of 3 years of experience in the behavioral health sector.
• Crisis intervention experience is preferred.
• Experience in supervisory roles or program development is advantageous.
  
  

Career Growth Opportunities

This role presents numerous avenues for professional development through training, mentorship, and collaborative projects, fostering a culture of continuous improvement and skill enhancement.

Company Culture And Values

We are dedicated to building a diverse and inclusive workplace, where our team members feel respected and valued. Our collaborative environment emphasizes the importance of supportive relationships among colleagues and community partners.

Compensation And Benefits

As a full-time employee, you will receive a comprehensive benefits package, which includes:

• Generous Paid Time Off (PTO) - 15 days in the first year.
• 10 Paid Holidays annually.
• Health coverage options: Medical (4 plans), Dental (2 plans), Vision (2 plans).
• 403(b) Retirement Plan, including a retirement allowance.
• Company-sponsored Life, AD&D, and Long-Term Disability Insurance.
• Optional additional Life and Short-Term Disability coverage.
• Tuition Reimbursement.
• Elder Care Assistance.
• Pet Insurance and additional perks.
  
  

We are an Equal Opportunity Employer, committed to fostering a diverse and inclusive workplace free from discrimination and harassment.

Employment Type: Full-Time