Call Center Vacation Specialist (Summer - Columbia Falls)

Job Title: Vacation Specialist - Call Center (Columbia Falls - Summer)

Job Overview

Embark on an exciting career as a Vacation Specialist, where you will play a pivotal role in delivering outstanding customer service to our esteemed guests. Your contributions will help clients create unforgettable vacation experiences, all while being part of a vibrant and diverse global team.

Key Responsibilities

• Manage incoming communication using a cloud-based phone system.
• Accurately enter reservation details into our property management system.
• Ensure the integrity of guest information through precise data handling.
• Address guest inquiries with professionalism and clarity.
• Foster effective communication with guests and internal team members.
• Uphold cancellation policies and manage guest payment procedures in adherence to company guidelines.
• Participate in various projects as required.
• Engage actively in monthly team objectives and incentive programs.
• Contribute to a collaborative and enjoyable work atmosphere.
  
  

Required Skills

• Previous experience in customer service, call center, or a related capacity is advantageous.
• A solid foundation in the hospitality industry is preferred.
• Proficient in essential MS Office applications: Excel, Outlook, PowerPoint, Word, and Teams.
• Familiarity with property management systems (PMS) and point of sale (POS) systems is highly regarded.
• Exceptional written and verbal communication capabilities.
• A positive, adaptable approach to challenges, coupled with strong problem-solving skills.
• Ability to prioritize tasks in a fast-paced environment with a sense of urgency.
• A good sense of humor and the ability to remain composed under pressure.
  
  

Qualifications

• A commitment to cultivating positive professional relationships.
• Resourcefulness and curiosity in addressing challenges and developing innovative solutions.
• Willingness to collaborate within a geographically diverse team.
  
  

Career Growth Opportunities

This role provides substantial opportunities for career advancement as you engage in various initiatives and contribute to team-focused goals.

Company Culture And Values

Join our inclusive global community where diversity is celebrated, and collaboration is key. Experience a work environment that is not only beautiful and inspiring, surrounded by the stunning landscapes of Glacier National Park, but also one that encourages personal and professional development through team events and networking opportunities.

Compensation And Benefits

• Enjoy complimentary access to exciting attractions and a 50% discount for friends.
• Take advantage of discounts on hotel accommodations, dining, and retail.
• Access to subsidized mental health and wellness resources.
• Housing accommodations are available for your convenience.
  
  

We are an Equal Opportunity Employer dedicated to promoting diversity in the workplace. We encourage qualified candidates from all backgrounds to apply and become part of our inclusive team!

Employment Type: Full-Time