What are the responsibilities and job description for the Remote Call Center Vacation Specialist position at Get It - Hospitality?
Job Title: Vacation Specialist - Call Center (Remote)
Job Overview
Join our dynamic team as a Vacation Specialist, where you will be at the forefront of providing remarkable customer service to both prospective and returning guests. This seasonal role, based in the stunning setting of Columbia Falls, Montana, is perfect for individuals passionate about hospitality and eager to create unforgettable vacation experiences for our clients.
Key Responsibilities
By joining our team, you will have the chance to engage in professional development through various projects and participate in incentive programs designed to enhance your skills and career trajectory within the hospitality industry.
Company Culture And Values
We pride ourselves on fostering a diverse and inclusive workplace where collaboration thrives. You will be part of a team that values connections among its members and encourages creativity, all while working amidst the breathtaking beauty of Glacier National Park.
Compensation And Benefits
Enjoy an attractive benefits package that includes:
Employment Type: Full-Time
Job Overview
Join our dynamic team as a Vacation Specialist, where you will be at the forefront of providing remarkable customer service to both prospective and returning guests. This seasonal role, based in the stunning setting of Columbia Falls, Montana, is perfect for individuals passionate about hospitality and eager to create unforgettable vacation experiences for our clients.
Key Responsibilities
- Manage incoming calls through a cloud-based phone system and assist guests with their reservation inquiries.
- Enter guest reservations accurately into our property management system, ensuring all information is correctly captured.
- Address guest inquiries with professionalism and clarity, maintaining high standards of customer service.
- Process guest payments and adhere to company cancellation policies while assisting with diverse projects as required.
- Engage in monthly team and agent incentive programs, fostering a positive and collaborative work environment.
- Experience in guest service or a call center environment is preferred.
- Strong background in the hospitality sector is advantageous.
- Proficient in MS Office suite (Excel, Outlook, PowerPoint, Word, Teams).
- Familiarity with property management systems (PMS) and point of sale (POS) systems is highly desirable.
- Excellent verbal and written communication skills, with strong decision-making and problem-solving abilities.
- Ability to efficiently manage multiple tasks in a fast-paced setting while demonstrating resourcefulness and curiosity in finding solutions.
- Previous experience in customer service or a related field is preferred.
- High school diploma or equivalent is encouraged.
- A positive attitude with a willingness to adapt to the seasonal nature of the role is essential.
By joining our team, you will have the chance to engage in professional development through various projects and participate in incentive programs designed to enhance your skills and career trajectory within the hospitality industry.
Company Culture And Values
We pride ourselves on fostering a diverse and inclusive workplace where collaboration thrives. You will be part of a team that values connections among its members and encourages creativity, all while working amidst the breathtaking beauty of Glacier National Park.
Compensation And Benefits
Enjoy an attractive benefits package that includes:
- Complimentary access to various attractions and a 50% discount for friends.
- Discounts on hotel accommodations, dining, and retail.
- Access to subsidized mental health and wellness resources.
- Housing accommodations available for qualified candidates.
Employment Type: Full-Time
