Part-Time Reservations Agent - Remote | WFH Ambassador

Join Our Exceptional Team as a Reservations Ambassador - Part-Time (Remote Options Available)

We invite you to become part of a contemporary hospitality brand that is dedicated to celebrating individuality, creativity, and teamwork. Our mission is to transform the hospitality experience, and we are in search of enthusiastic and grounded team members who excel at building authentic connections, curating memorable experiences, and fostering an inviting atmosphere.

Company Culture And Values

Our property harmoniously combines understated luxury with residential comfort, designed to create a welcoming environment that embraces a diverse range of personalities. The ambiance is infused with a commitment to sustainability, utilizing native materials enriched by natural woods and artisanal textiles.

Our culinary offerings are led by a distinguished group of experts, featuring a lively lobby bar and restaurant complemented by year-round outdoor seating. At the pinnacle of our establishment, the rooftop pool and terrace evolve into an intimate lounge by night, offering breathtaking views of the surrounding mountains.

Job Overview

As a Reservations Ambassador, you will play a pivotal role in delivering outstanding guest service. This position, based in Aspen, CO, involves managing reservation inquiries, auditing reservations for accuracy, collecting deposits, creating dining arrangements, coordinating transportation, assigning accommodations, and providing support to the front office as required. The ideal candidate will possess a passion for luxury hospitality, exemplary communication abilities, keen attention to detail, and adeptness at prioritizing and resolving issues in a dynamic environment. Previous experience in hospitality is preferred, along with strong proficiency in Microsoft Office and the capacity to adapt to various software applications.

Key Responsibilities

• Handle reservation inquiries and assist with bookings, guest arrivals, and room assignments.
• Support initiatives to convert OTA bookings to direct reservations.
• Ensure accuracy of future reservations and fulfill guest requests.
• Address guest inquiries regarding dining, transportation, and hotel services.
• Process Banquet Event Orders (BEO) for the Sales and Reservations teams.
• Manage weekend site notifications and provide phone coverage for the Reservations team.
• Maintain expertise in the Maestro software system to ensure accurate hotel reservations.
• Undertake additional tasks as assigned by hotel management.
  
  

Required Skills

• A genuine enthusiasm for hotel sales and guest service with the ability to connect with individuals both over the phone and in person.
• Detail-oriented mindset, capable of producing high volumes of work while ensuring accuracy.
• Strong oral and written communication skills.
• Ability to cultivate and maintain effective working relationships.
• Exceptional organizational skills with a focus on meeting critical deadlines.
• Proficient in problem-solving and creative thinking, especially in challenging guest situations.
• Understanding of business phone etiquette and sales techniques.
  
  

Qualifications

• High School diploma or equivalent required.
• Preferred experience in hospitality or guest service.
• Proficient in Microsoft Office and adaptable to various software systems.
  
  

Career Growth Opportunities

This role provides a unique gateway to immerse yourself in a forward-thinking luxury hospitality culture that values teamwork and outstanding guest experiences. You will gain valuable experience in software systems and develop professional skills that enhance your career trajectory within the industry.

Compensation And Benefits

• Pay Rate: $24/hour
• Employment Type: Part-Time, Non-Exempt, In-person or Remote (Colorado)
• Schedule: Saturday, Sunday, and one additional weekday; 9 AM - 5 PM
• Annual and Seasonal Bonus Opportunities
• Medical/Dental/Vision Coverage
• Employee Assistance Program
• Hotel Discounts
• IRA Retirement Plan
• Paid Vacation, Sick, and Volunteer Days
• Employee Incentive Programs
• Discounted Bus Passes
  
  

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected veteran status.

Employment Type: Full-Time