Reservations Agent - PART TIME

All employees receive a FREE POOL PASS and other on-property discounts.

Full Time employees are eligible for additional benefits including medical, dental, vision and life insurance.

Starting at $21.50/hour

Primary Function

Provide excellent customer service to our guests while working as a team player with other Glenwood Hot Springs properties/departments.

Reporting and Accountability:

Reservations Agents report directly to the front desk supervisor and in their absence to the Assistant Lodge Manager or Lodge Manager.

Authority:

The Reservations Agent has the support and authority necessary to carry out the responsibilities and tasks described in this job description and other responsibilities of the Lodge, as delegated by the Lodge Manager.

Physical Requirements

• Adequate physical agility to perform the physical tasks required to operate the lodge front desk including ability to operate a computer, type and stand for long periods of time up to several hours at a time.
• Able to push, pull, carry and lift up to 30 pounds
• Ability to communicate effectively verbally and in writing and follow verbal or written instructions in English.

Educational Requirements

• High school diploma or equivalent

Other Requirements

• Capability to learn and follow all Lodge Front Desk policies and procedures accurately
• Positive attitude with guest satisfaction as primary goal
• Adequate computer skills to be able to learn and perform necessary department computer tasks (data entry and retrieval in hospitality system application.)

Work Hours

Since the Lodge front office is open twenty-four hours a day seven days a week, the Reservations Agent’s work hours and days must be flexible, including nights, holidays, and weekends, to meet the needs of the Lodge Front Desk and Reservations.

Glenwood Hot Springs Resort is a drug free workplace.