What are the responsibilities and job description for the Remote Customer Service Representative - Inbound Support position at Get It - Hospitality?
Job Overview
Join a passionate team dedicated to bridging communication across cultures and languages! We offer immediate access to over-the-phone interpreters fluent in over 230 languages, empowering businesses to effectively engage with their non-English speaking customers. This position represents an exceptional opportunity to be part of a stable industry while making a significant impact in our interconnected world.
Key Responsibilities
We are committed to fostering your professional development. You will receive comprehensive paid training, along with the chance to enhance your skill set in a collaborative and supportive environment, paving the way for potential career advancement.
Company Culture And Values
We place a strong emphasis on the human element in customer service, believing that personal connection is key in our industry. Our company culture promotes a sense of community and values exceptional service.
Compensation And Benefits
Join a passionate team dedicated to bridging communication across cultures and languages! We offer immediate access to over-the-phone interpreters fluent in over 230 languages, empowering businesses to effectively engage with their non-English speaking customers. This position represents an exceptional opportunity to be part of a stable industry while making a significant impact in our interconnected world.
Key Responsibilities
- Politely welcome and identify clients.
- Collect essential billing information.
- Assist with third-party connections as required.
- Securely link interpreters to client calls.
- Strive to deliver outstanding customer service, consistently exceeding client expectations through hospitality, problem-solving, active listening, and efficiency.
- Excellent customer service abilities with a knack for connecting with diverse individuals.
- Strong attention to detail in a dynamic, multi-tasking environment.
- Capacity to manage a high volume of inbound calls.
- Openness to feedback and adaptability to new information and evolving requirements.
- High integrity, self-motivated, and demonstrated work ethic.
- At least one year of customer service experience in a previous role.
- A stable work history is preferred.
- Minimum age of 18 with a high school diploma or GED.
We are committed to fostering your professional development. You will receive comprehensive paid training, along with the chance to enhance your skill set in a collaborative and supportive environment, paving the way for potential career advancement.
Company Culture And Values
We place a strong emphasis on the human element in customer service, believing that personal connection is key in our industry. Our company culture promotes a sense of community and values exceptional service.
Compensation And Benefits
- Competitive pay set at $14.00 per hour.
- Comprehensive benefits package including medical, dental, and vision coverage.
- 401(k) retirement plan available for full-time employees.
- Paid time off accrual begins on your first day.
- Enjoy the convenience of remote work within the Greater Knoxville, TN area, supported by thorough training (8 hours/day for two weeks).
- 10:00 am - 6:30 pm CST, Friday - Tuesday.
Salary : $14
