What are the responsibilities and job description for the Remote Customer Support Specialist - Technical for Smart Devices position at Get It - Hospitality?
Job Title: Technical Customer Support Specialist (Smart Locks, Sensors, Cameras, Thermostats)
Employment Type: Full-Time
Location: Remote
About Our Company
We are a premier B2B SaaS provider, dedicated to delivering innovative solutions that empower the hospitality sector to automate their operations, enhance guest interactions, and stimulate growth. Our platform is relied upon by hotels, vacation rentals, and property managers to optimize their everyday processes.
Role Overview
We invite you to become a part of our dynamic team as a Technical Customer Support Specialist. This role is essential for assisting customers in the hospitality industry by remotely addressing and resolving technical issues related to hardware integration with our advanced software solutions. Comprehensive training will be provided to equip you with the tools necessary to navigate various technical challenges confidently.
Key Responsibilities
This position offers significant professional development potential through extensive training programs and hands-on experience with industry-leading technology, paving the way for advancements in technical support or related fields.
Join Us
If you are enthusiastic about delivering outstanding technical support and are eager to engage with cutting-edge technology in the hospitality industry, we encourage you to apply today!
Employment Type: Full-Time
Employment Type: Full-Time
Location: Remote
About Our Company
We are a premier B2B SaaS provider, dedicated to delivering innovative solutions that empower the hospitality sector to automate their operations, enhance guest interactions, and stimulate growth. Our platform is relied upon by hotels, vacation rentals, and property managers to optimize their everyday processes.
Role Overview
We invite you to become a part of our dynamic team as a Technical Customer Support Specialist. This role is essential for assisting customers in the hospitality industry by remotely addressing and resolving technical issues related to hardware integration with our advanced software solutions. Comprehensive training will be provided to equip you with the tools necessary to navigate various technical challenges confidently.
Key Responsibilities
- Deliver technical support and troubleshooting for both hardware and software issues, ensuring a prompt resolution and high levels of customer satisfaction.
- Guide customers in connecting hardware devices to our smart applications, facilitating their setup and configuration processes.
- Assist customers with technical inquiries through email, chat, and phone communications.
- Maintain a high standard of customer service while ensuring accurate documentation and escalation of complex issues.
- Engage in onsite smart lock installation support as necessary, requiring 10-30% travel.
- Solid technical troubleshooting abilities, particularly with Hardware/IoT devices, including Smart Home Devices such as smart locks and sensors.
- Familiarity with SaaS products is preferred.
- Exceptional communication skills, both written and verbal.
- Ability to work collaboratively across different time zones (EST, CST, PST).
- A minimum of 1 year of experience in technical support, ideally within Hospitality SaaS or Property Management Systems (PMS).
- A strong understanding of hardware integrations is essential.
- Excellent customer service skills are a must.
- Relevant certifications in technical support or IT are a benefit.
This position offers significant professional development potential through extensive training programs and hands-on experience with industry-leading technology, paving the way for advancements in technical support or related fields.
Join Us
If you are enthusiastic about delivering outstanding technical support and are eager to engage with cutting-edge technology in the hospitality industry, we encourage you to apply today!
Employment Type: Full-Time
