What are the responsibilities and job description for the Remote Customer Support | WFH Technical Specialist position at Get It - Hospitality?
Position Title: Technical Customer Support Specialist (Smart Locks, Sensors, Cameras, Thermostats)
Employment Type: Full-Time
Experience Level: 1 Year
Job Overview
Join our esteemed B2B SaaS organization that is revolutionizing the hospitality sector by streamlining operations and enhancing guest experiences. If you possess a strong affinity for technology along with a commitment to customer service, this is an exceptional opportunity for you. Our cutting-edge platform is leveraged by hotels, vacation rentals, and property managers, facilitating efficient daily operations. As a Technical Support Specialist, you will be instrumental in assisting our clients with troubleshooting and resolving hardware integration challenges in conjunction with our software.
Key Responsibilities
Becoming a part of our organization offers significant avenues for professional development and skill enhancement within an encouraging environment.
Company Culture And Values
We pride ourselves on fostering a culture of innovation, teamwork, and commitment to customer success. Join a team that values collaboration and strives to make a substantial impact in the hospitality industry.
Networking And Professional Opportunities
This position provides numerous networking opportunities, allowing you to engage with industry professionals and develop your skill set while making meaningful contributions to our clients.
Employment Type: Full-Time
Employment Type: Full-Time
Experience Level: 1 Year
Job Overview
Join our esteemed B2B SaaS organization that is revolutionizing the hospitality sector by streamlining operations and enhancing guest experiences. If you possess a strong affinity for technology along with a commitment to customer service, this is an exceptional opportunity for you. Our cutting-edge platform is leveraged by hotels, vacation rentals, and property managers, facilitating efficient daily operations. As a Technical Support Specialist, you will be instrumental in assisting our clients with troubleshooting and resolving hardware integration challenges in conjunction with our software.
Key Responsibilities
- Deliver outstanding technical support for hardware and software inquiries, ensuring timely resolutions to maintain client satisfaction.
- Aid customers in the integration of hardware devices with smart applications, guiding them through setup and configuration.
- Provide support through email, chat, and phone to troubleshoot and resolve client technical issues.
- Maintain precise records of customer interactions and escalate intricate issues when necessary.
- Collaborate with clients to comprehend their requirements and ensure a positive experience with our offerings.
- Work with smart home devices such as smart locks, sensors, and cameras, providing specialized guidance and assistance.
- Exhibit flexibility in your working hours, as this role services clients across EST, CST, and PST time zones.
- Note: This role entails 10-30% onsite installation support for smart locks, with travel expenses reimbursed.
- Proven experience with Hospitality SaaS platforms or Property Management Systems (PMS) is essential.
- Familiarity with SaaS products and hardware/IoT devices is preferred.
- Strong analytical skills coupled with a dedication to delivering exceptional customer support.
- Relevant experience in technology or customer service support is required, with a minimum of 1 year in a technical support role within a SaaS environment.
- A Bachelor’s degree or equivalent experience is preferred.
Becoming a part of our organization offers significant avenues for professional development and skill enhancement within an encouraging environment.
Company Culture And Values
We pride ourselves on fostering a culture of innovation, teamwork, and commitment to customer success. Join a team that values collaboration and strives to make a substantial impact in the hospitality industry.
Networking And Professional Opportunities
This position provides numerous networking opportunities, allowing you to engage with industry professionals and develop your skill set while making meaningful contributions to our clients.
Employment Type: Full-Time
