What are the responsibilities and job description for the Remote Escalations Representative | WFH position at Get It - Hospitality?
Join Our Esteemed Team as a Remote Escalations Representative!
Location: Fully Remote (Candidates must reside in the Phoenix area)
Hourly Compensation: \(20/hour
Position Overview
We are in search of a committed Remote Escalations Representative to enhance our team. In this crucial role, you will deliver outstanding customer service by addressing a diverse array of inquiries and requests from our hotel guests and members. Your primary objective will be to effectively resolve issues to ensure guest satisfaction, including managing calls from dissatisfied customers.
Key Responsibilities
This position offers a pathway to develop essential customer service skills and gain experience in managing various customer interactions, paving the way for potential advancement within our organization.
Company Culture And Values
We pride ourselves on being a leading force in the hospitality sector, committed to delivering innovative solutions and exemplary service to our clients. Our organization values diversity and inclusion, and we strive to foster a supportive and engaging work atmosphere for all employees.
Compensation And Benefits
We are an equal opportunity employer and will evaluate all applications without regard to race, gender, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information, or any other characteristic protected by law.
Employment Type: Full-Time
Location: Fully Remote (Candidates must reside in the Phoenix area)
Hourly Compensation: \(20/hour
- Bonus Incentives:** \)200-\(400 monthly
- Wi-Fi Allowance:** \)50 monthly
Position Overview
We are in search of a committed Remote Escalations Representative to enhance our team. In this crucial role, you will deliver outstanding customer service by addressing a diverse array of inquiries and requests from our hotel guests and members. Your primary objective will be to effectively resolve issues to ensure guest satisfaction, including managing calls from dissatisfied customers.
Key Responsibilities
- Address inquiries and requests from customers and members
- Resolve guest and member concerns to their complete satisfaction
- Manage calls from upset customers with professionalism and empathy
- Leverage knowledge of Customer Relations, Reservations, and Rewards processes, policies, and protocols
- Support customer retention initiatives to secure future revenue for the brand
- Proven experience in a call center or customer service environment
- Proficiency in handling inbound calls and performing data entry tasks
- Aptitude for managing difficult customer interactions
- Flexibility to work a diverse schedule, including weekends
- High school diploma or equivalent required
- Experience in a customer service or call center setting is preferred
- Strong communication skills coupled with the ability to navigate challenging conversations
This position offers a pathway to develop essential customer service skills and gain experience in managing various customer interactions, paving the way for potential advancement within our organization.
Company Culture And Values
We pride ourselves on being a leading force in the hospitality sector, committed to delivering innovative solutions and exemplary service to our clients. Our organization values diversity and inclusion, and we strive to foster a supportive and engaging work atmosphere for all employees.
Compensation And Benefits
- Medical, dental & vision insurance
- Critical Illness, Accident, and Hospital coverage
- 401(k) Retirement Plan with both pre-tax and Roth post-tax contribution options
- Life Insurance (Voluntary Life & AD&D for the employee and dependents)
- Short and long-term disability insurance
- Health Spending Account (HSA)
- Transportation benefits
- Employee Assistance Program
- Paid Time Off/Leave (PTO, Vacation, or Sick Leave)
We are an equal opportunity employer and will evaluate all applications without regard to race, gender, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information, or any other characteristic protected by law.
Employment Type: Full-Time
