What are the responsibilities and job description for the Remote Escalations Representative position at TEKsystems?
*Description*
Provides customer service by responding to a wide variety of customer and member hotel inquiries and requests.
Resolves guest and member issues to satisfaction.
Will handle some calls involving angry or upset customers
Requires knowledge of Customer Relations, Reservations, and Rewards processes, policies and procedures.
Assists in retaining customers for the brand in order to provide future revenue for the members.
Candidates will train Mon-Fri for the first 5 weeks from 8:30am - 5:00pm and cannot miss ANY time during the initial 5 weeks.
Training will consist of both Reservations training as well as Customer Relations training.
Candidates can earn bonuses that will increase hourly wage $1 to $3 more per hour.
*Skills*
call center, customer service, inbound calls, data entry
*Top Skills Details*
call center, customer service, inbound calls, data entry
*Additional Skills & Qualifications*
Candidate MUST live in Phoenix or surrounding area!
Must have prior call center experience (1 year)
Must be able to type 35 wpm
Must have some customer service experience dealing with upset customers
Possess fluency in English Must have basic computer skills.
Successful candidates could come from Collections experience, Medicare contact center, or property experience
Must be able to hardwire internet with ethernet cable - Approved internet vendors: Cox, Century Link, Verizon, T-Mobile, and Wyyerd
*Experience Level*
Intermediate Level
*Pay and Benefits*
The pay range for this position is $20.00 - $20.00
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
* Medical, dental & vision
* Critical Illness, Accident, and Hospital
* 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
* Life Insurance (Voluntary Life & AD&D for the employee and dependents)
* Short and long-term disability
* Health Spending Account (HSA)
* Transportation benefits
* Employee Assistance Program
* Time Off/Leave (PTO, Vacation or Sick Leave)
*Workplace Type*
This is a fully remote position.
*Application Deadline*
This position will be accepting applications until Jan 22, 2025.
About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
Provides customer service by responding to a wide variety of customer and member hotel inquiries and requests.
Resolves guest and member issues to satisfaction.
Will handle some calls involving angry or upset customers
Requires knowledge of Customer Relations, Reservations, and Rewards processes, policies and procedures.
Assists in retaining customers for the brand in order to provide future revenue for the members.
Candidates will train Mon-Fri for the first 5 weeks from 8:30am - 5:00pm and cannot miss ANY time during the initial 5 weeks.
Training will consist of both Reservations training as well as Customer Relations training.
Candidates can earn bonuses that will increase hourly wage $1 to $3 more per hour.
*Skills*
call center, customer service, inbound calls, data entry
*Top Skills Details*
call center, customer service, inbound calls, data entry
*Additional Skills & Qualifications*
Candidate MUST live in Phoenix or surrounding area!
Must have prior call center experience (1 year)
Must be able to type 35 wpm
Must have some customer service experience dealing with upset customers
Possess fluency in English Must have basic computer skills.
Successful candidates could come from Collections experience, Medicare contact center, or property experience
Must be able to hardwire internet with ethernet cable - Approved internet vendors: Cox, Century Link, Verizon, T-Mobile, and Wyyerd
*Experience Level*
Intermediate Level
*Pay and Benefits*
The pay range for this position is $20.00 - $20.00
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
* Medical, dental & vision
* Critical Illness, Accident, and Hospital
* 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
* Life Insurance (Voluntary Life & AD&D for the employee and dependents)
* Short and long-term disability
* Health Spending Account (HSA)
* Transportation benefits
* Employee Assistance Program
* Time Off/Leave (PTO, Vacation or Sick Leave)
*Workplace Type*
This is a fully remote position.
*Application Deadline*
This position will be accepting applications until Jan 22, 2025.
About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
Salary : $20
