What are the responsibilities and job description for the Remote Implementation and Customer Success Specialist position at Get It - Hospitality?
Job Title: Customer Success and Implementation Specialist - Remote
Job Overview
We are seeking a dedicated Customer Success and Implementation Specialist to join our national non-profit organization, committed to enhancing health and educational equity. This remote position is ideal for professionals passionate about health equity and social justice, with a focus on supporting our school-based customers and internal sales teams through effective implementation and ongoing training of our digital solutions.
Key Responsibilities
As part of our learning organization, you will have access to professional development opportunities that encourage continuous inquiry and growth. We are committed to fostering a culture where you can thrive and advance in your career while contributing to meaningful work.
Company Culture And Values
Our organization upholds values of diversity, inclusion, and collaboration, creating an environment that respects various perspectives and promotes continuous learning. Join us in our mission to promote health equity and social justice.
Compensation And Benefits
Employment Type: Full-Time
Job Overview
We are seeking a dedicated Customer Success and Implementation Specialist to join our national non-profit organization, committed to enhancing health and educational equity. This remote position is ideal for professionals passionate about health equity and social justice, with a focus on supporting our school-based customers and internal sales teams through effective implementation and ongoing training of our digital solutions.
Key Responsibilities
- Oversee the onboarding and training process for customers utilizing our integrated digital offerings.
- Address and resolve customer inquiries related to websites, subscriptions, and products.
- Collaborate with internal teams to ensure customer satisfaction and success in utilizing our services.
- Continuously support and advocate for our clients, ensuring their needs are met effectively.
- Strong project management capabilities and a customer-focused mindset.
- Proficiency in Microsoft 365 and familiarity with CRM applications such as Salesforce or HubSpot.
- Excellent communication and analytical abilities to foster relationships with diverse stakeholders.
- Ability to multitask and prioritize effectively in a dynamic and fast-paced environment.
- A BA/BS degree in a relevant field is preferred, or equivalent professional experience.
- A minimum of 2 years in customer success, technical support, or related administrative roles, preferably within the education technology or SAAS sectors.
- Experience in providing support for K-12 educational technology is advantageous.
As part of our learning organization, you will have access to professional development opportunities that encourage continuous inquiry and growth. We are committed to fostering a culture where you can thrive and advance in your career while contributing to meaningful work.
Company Culture And Values
Our organization upholds values of diversity, inclusion, and collaboration, creating an environment that respects various perspectives and promotes continuous learning. Join us in our mission to promote health equity and social justice.
Compensation And Benefits
- Competitive annual salary ranging from \(66,100 to \)80,800, with a typical hiring range of \(66,100 to \)73,400 based on experience and qualifications.
- Comprehensive medical benefits, generous paid time off (PTO), and a robust 401(K) plan with employer contributions.
- Opportunities for holiday pay and a supportive work-life balance.
Employment Type: Full-Time
Salary : $66,100 - $80,800
