What are the responsibilities and job description for the Senior Implementation Specialist (Remote) position at RELX?
About the Business
LexisNexis Risk Solutions is the essential partner in the assessment of risk. Within our Insurance vertical, we provide customers with solutions and decision tools that combine public and industry specific content with advanced technology and analytics to assist them in evaluating and predicting risk and enhancing operational efficiency. Our insurance risk solutions help drive better data-driven decisions across the insurance policy lifecycle – all while reducing risk. You can learn more about LexisNexis Risk at the link below.
About our Team
A lean team of super-smart, super-hard working, local and remote colleagues who collaborate closely to produce a valuable service.
About the Role
The Implementation Consultant is the primary technical resource for insurance carriers in the design, development, and integration of their automated system-to-system applications for ordering LexisNexis Risk reports. This is a customer-facing, consultative role, charged with ensuring quality and timeliness of project implementations, understanding of customer objectives, and customer satisfaction for an assigned set of clients and products.
Responsibilities
Having leadership of projects with multiple clients, ensuring that LexisNexis internal resources understand and are focused on the objectives of the project; anticipating roadblocks and working to remove them; working across teams to find solutions to customer issues; managing conflicting priorities with customers, and developing implementation project plans.
Building relationships with all levels of Product Management personnel.
Serving as the team's Subject Matter Expert (SME) for the National Credit File (NCF) product. Assisting team members with their NCF implementation when requested.
Taking a consultative approach to leading our customers through their implementation and development lifecycle. We develop and share best practices for the use of data to enhance consumer experiences. We provide insightful product knowledge to help customers gain the most benefit from LexisNexis Risk products.
Conducting pre-implementation workshops; establishing connectivity; configuring product systems; project leadership; and in-depth product knowledge.
Taking solution-oriented approach to make customers effort as seamless as possible.
Monitoring results against expected outcomes and proactively communicate to leadership or senior team members on any significant risks.
Facilitating customer training and workshops to an audience of technical and business contacts of varying levels (including C-suite).
Understanding the insurance industry, products, systems, and processes.
Some travel will be required based on business need.
Requirements
Demonstrate high communication skills – able to communicate clearly, effectively and in a timely manner.
Experience working in either information technology or business (implementation, product management and quality assurance).
In-depth knowledge of the NCF product to include account setup, vendor relationship, and functionality.
Be self-starting – resolves problems using existing solutions and working with minimal guidance.
Be able to plan, organize, and structure work.
Show excellent analytical and critical thinking skills – able to analyze and solve problems.
Build Independent actions and goes beyond what the job or situation require.
Possess knowledge of tools including Salesforce, JIRA, MyCRM, Soap.
Have a Bachelor’s degree in business, information technology, or a related field.
Must be an excellent communicator with the ability to instill confidence, influence others, and represent LexisNexis at customers meetings, industry conferences, events, and throughout the organization.
LI-RB1
LI-Remote
We know that your wellbeing and happiness are key to a long and successful career. These are some of the benefits we are delighted to offer :
- Health Benefits : Comprehensive, multi-carrier program for medical, dental and vision benefits
- Retirement Benefits : 401(k) with match and an Employee Share Purchase Plan
- Wellbeing : Wellness platform with incentives, Headspace app subscription, Employee Assistance and Time-off Programs
- Short-and-Long Term Disability, Life and Accidental Death Insurance, Critical Illness, and Hospital Indemnity
- Family Benefits, including bonding and family care leaves, adoption and surrogacy benefits
- Health Savings, Health Care, Dependent Care and Commuter Spending Accounts
- In addition to annual Paid Time Off, we offer up to two days of paid leave each to participate in Employee Resource Groups and to volunteer with your charity of choice
At LexisNexis Risk Solutions, having diverse employees with different perspectives is key to creating innovative new products for our global customers. We have 30 diversity employee networks globally and prioritize inclusive leadership and equitable processes as part of our culture. Our aim is for every employee to be the best version of themselves. We would actively welcome applications from candidates of diverse backgrounds and underrepresented groups.
We are an equal opportunity employer : qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law. We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form : , or please contact 1-855-833-5120.
Please read our Candidate Privacy Policy () .
RELX is a global provider of information-based analytics and decision tools for professional and business customers, enabling them to make better decisions, get better results and be more productive.
Our purpose is to benefit society by developing products that help researchers advance scientific knowledge; doctors and nurses improve the lives of patients; lawyers promote the rule of law and achieve justice and fair results for their clients; businesses and governments prevent fraud; consumers access financial services and get fair prices on insurance; and customers learn about markets and complete transactions.
Our purpose guides our actions beyond the products that we develop. It defines us as a company. Every day across RELX our employees are inspired to undertake initiatives that make unique contributions to society and the communities in which we operate.
