Remote Manager of Partner Success

Job Title: Partner Success Manager - Remote

Job Overview

We are on the lookout for a dedicated and enthusiastic Partner Success Manager who will be instrumental in providing exemplary service and training to our valued clients. This role is ideal for an individual who excels in cultivating executive-level relationships and is committed to elevating client satisfaction, fostering growth, and ensuring retention. You will thrive in a fast-paced environment where your communication skills—whether through phone, email, or in-person meetings—will be vital in nurturing enduring partnerships. Join us as an advocate for our clients, harmonizing a friendly approach with a solid background in hospitality revenue management.

Key Responsibilities

• Oversee a diverse portfolio of 150-200 client partners, guiding them in the successful adoption and utilization of our dashboard features.
• Collaborate closely with the Partner Success team to effectively align with client objectives and deadlines.
• Develop persuasive, data-driven narratives to enhance client engagement and drive dashboard usage.
• Maintain proactive communication with clients, reinforcing partnerships and adapting to their evolving requirements.
• Stay abreast of industry trends to continually refine our service offerings and product innovations.
• Serve as a voice for clients’ needs, collaborating with the Product team to implement impactful solutions.
• Formulate and enhance strategies aimed at client retention and satisfaction.
• Provide immediate support to resolve client inquiries and issues efficiently.
• Share weekly insights regarding client satisfaction, repeat business, and progress towards team objectives.
• Partner with cross-functional teams to ensure top-notch project execution and high retention rates.
• Actively promote our vision and offerings within the vacation rental community.
  
  

Required Skills

• Proficiency in additional languages (Spanish or Portuguese) is a valuable asset.
• A strong data-driven mindset with a focus on catalyzing client business growth.
• Outstanding interpersonal and communication abilities.
• Adaptability and enthusiasm for being part of a growing startup culture.
• Proficiency in Google Suite and CRM tools (e.g., ChurnZero, HubSpot, Slack, Confluence, ClickUp).
• Attention to detail and effective problem-solving skills.
  
  

Qualifications

• Minimum of 2 years of experience in vacation rental or hotel/resort revenue management.
• A proactive approach to ensuring client satisfaction is essential.
  
  

Career Growth Opportunities

We are committed to your professional development, offering Professional and Personal Development Days every Friday to facilitate your growth within our organization.

Company Culture And Values

Our culture prioritizes our team members, emphasizing their growth, well-being, and learning opportunities. We are deeply committed to customer satisfaction, relentlessly addressing challenges and guiding our clients to success. Our workplace fosters a transparent and empathetic atmosphere, encouraging creativity, continuous improvement, and ownership in our roles.

Compensation And Benefits

• Comprehensive individual health and dental insurance provided by the company.
• Long-term disability insurance compliant with company standards.
• A $50,000 life insurance policy.
• An annual contribution of $200 towards your gym membership.
• Paid holidays to support work-life balance.
• Eligibility for a 401(k) pension plan with a generous employer match of 3.5% — no vesting period required.
• Monthly reimbursement of $75 for mobile phone and voice/data plans.
• Monthly reimbursement of $50 for internet expenses.
• Flexible Paid Time Off (PTO) policy to ensure your well-being.
  
  

Employment Type: Full-Time