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Partner Success Manager (EST/CST)

KEY DATA
Destin, FL Full Time
POSTED ON 2/23/2025
AVAILABLE BEFORE 5/21/2025

Job Description

Job Description

Description :

The Partner Success Manager will be responsible for providing exceptional service and training for our clients. You are a tour de force when it comes to managing executive-level relationships and driving overall account satisfaction, growth, and retention. You aren’t shy about calling, emailing or even occasionally meeting a client in person to build a long-term relationship. You will be expected to be a leading expert in friendly, fun, service and have an in-depth knowledge of hospitality revenue management.

Responsibilities :

  • Manage 150-200 client partners, ensuring successful adoption and usage of the dashboard.
  • Collaborate with the Partner Success team to meet client goals and deadlines.
  • Create data-driven narratives to boost client engagement and dashboard usage.
  • Maintain regular communication, fostering strong client partnerships and understanding evolving needs.
  • Stay informed on industry trends to enhance service and product offerings.
  • Advocate for clients' needs, working with the Product team to implement solutions.
  • Develop and optimize new client retention strategies and processes.
  • Provide frontline support and resolve client issues.
  • Deliver weekly updates on client satisfaction, repeat business, and team goals.
  • Work with other departments to ensure top-tier project execution and high client retention.
  • Promote Key Data’s vision and products within the vacation rental community.

Key Data benefits include :

  • Company-paid individual health and dental insurance
  • Long term disability insurance under the company’s standard group plan
  • 50,000 life insurance policy
  • 200 towards an annual gym membership
  • Company-paid holidays
  • Eligibility for 401(k) pension plan with 3.5% employer match. No vesting period for employer match.
  • 75 / month mobile phone and voice / data plan reimbursement.
  • 50 / month Internet reimbursement
  • Flexible PTO policy
  • Professional / Personal Development Day on Fridays

    • Requirements :

  • Remote position (US : Working in Hawaii Standard time).
  • Additional language skills (Spanish or Portuguese) are a plus.
  • 2 years of experience in vacation rental or hotel / resort revenue management.
  • Data-driven mindset with a focus on client business growth.
  • Proactive in ensuring client happiness, with attention to detail and creative problem-solving skills.
  • Excellent interpersonal and communication skills.
  • Comfortable with change and excited about contributing to a growing startup.
  • Proficient in Google Suite and CRM programs (ChurnZero, Hubspot, Slack, Confluence, ClickUp).
  • Should live in EST or CST timezone

    • Cultural Competencies

  • We Put People First

    • Prioritize employees by investing in their learning, well-being, and growth.

  • Recognize, reward, and empower team members to achieve purpose and balance.
  • We Are Customer Obsessed

    • Focus relentlessly on solving customer challenges and helping them succeed.

  • Deliver high-quality data, products, and services that exceed expectations.
  • We Are Direct, Kind, Open, & Empathetic

    • Foster a transparent culture where all ideas, concerns, and thoughts are welcome.

  • Use empathy and clear communication to drive innovation and empowerment.
  • We Boldly Challenge the Status Quo

    • Encourage creativity and innovation by questioning the conventional.

  • Stay proactive, embracing change to improve continuously and achieve growth.
  • We Take Ownership

    • Act like leaders, taking responsibility and making impactful decisions.

  • Approach challenges with initiative and persistence to unlock customer value.

    • Salary : $75

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