Remote Member Advisor | WFH Opportunity

Member Advisor - Remote | WFH

Position Overview

We invite you to consider a rewarding career as a Member Advisor 1 within our esteemed organization, where your contributions will be recognized and valued. In this role, you will engage in a diverse range of responsibilities, including teller operations, personal banking, and lending activities. Your enthusiasm and friendly approach will empower you to deliver top-notch financial services, fostering strong member relationships that are vital to our continued success.

Key Responsibilities

• Establish and nurture trusting relationships with members through proactive engagement.
• Provide exemplary service by warmly welcoming members, identifying their needs, and recommending tailored solutions.
• Assist members efficiently with inquiries, transaction processing, and resolving issues.
• Educate members about our financial services, helping them navigate their options effectively.
• Conduct member transactions, ensuring accuracy in deposits, withdrawals, transfers, and payments while adhering to security protocols.
• Identify opportunities to promote our financial products and facilitate referrals to specialized advisors as needed.
• Manage the account opening process and assist with maintenance tasks to ensure member satisfaction.
• Guide members through the loan application process, maintaining a comprehensive understanding of lending regulations.
• Address member challenges and concerns with professionalism, striving for effective solutions.
• Ensure compliance with all policies and regulatory requirements in every interaction.
  
  

Qualifications

• High school diploma or equivalent; an Associate or Bachelor’s degree is preferred.
• Experience in banking, customer service, or sales, coupled with a solid understanding of lending processes.
• Familiarity with financial products, services, and lending regulations is essential.
• Exceptional interpersonal and communication skills are required.
• Strong organizational and multitasking capabilities to thrive in a dynamic environment.
• Proficiency in Microsoft Office and other relevant applications.
• A commitment to delivering outstanding member service while maintaining confidentiality.
  
  

Career Growth Opportunities

Our organization is dedicated to providing a supportive environment where career advancement is attainable. With a track record of internal promotions, we prioritize the professional growth of our team members.

Company Culture And Values

We pride ourselves on a collaborative workplace culture characterized by:

• 60% of our employees having been with us for over 5 years.
• 71% of employees with over a year's tenure receiving at least one promotion.
• 85% of our management team having advanced from within.
• Continuous growth since our establishment in 1954, now with over $1.2 billion in assets and 70,000 members.
  
  

Compensation And Benefits

• Competitive salary based on experience.
• Generous Paid Time Off (3 to 5 weeks per year based on tenure) and 11 paid holidays.
• Comprehensive health insurance options for employees and their families.
• A 401(k) plan with a 75% company match and a 2% profit-sharing contribution.
• Tuition reimbursement and scholarship opportunities available.
• Employee Assistance Program offering free counseling and legal services.
  
  

If you are eager to join a dynamic team committed to making a difference in the community, we encourage you to apply. Your journey toward a fulfilling career starts with us!

Employment Type: Full-Time