Remote Part-Time Travel Counselor | WFH

Job Overview

We invite dynamic individuals to become a part of our esteemed team as part-time Travel Counselors in a fully remote setting. This position empowers you to work from your own home while significantly enhancing the travel journeys of our esteemed clients. If you possess a passion for exceptional customer service, a knack for nurturing relationships, and a proactive attitude, we encourage you to apply!

Key Responsibilities

• Deliver outstanding customer service by managing incoming inquiries for both service and sales.
• Uphold a high standard of telephone etiquette throughout all communications.
• Conduct outbound calls as necessary for collections, date consolidations, and required follow-ups.
• Accurately update and maintain reservation records in alignment with company standards.
• Administer various duties, including data entry and quality assurance checks.
• Collaborate effectively with team members to achieve departmental objectives and cultivate a positive work atmosphere.
• Engage in team discussions to gain a deeper understanding of departmental procedures and policies.
• Undertake additional projects and tasks as assigned.
  
  

Required Skills

• At least two years of experience in a customer service or contact center role.
• Exceptional verbal and written communication capabilities.
• Ability to interact with mature clientele in a respectful, calm, and empathetic manner.
• Strong organizational aptitude and meticulous attention to detail.
• Proficiency in MS Word, Excel, and Outlook.
• Capacity to multitask and excel in a fast-paced, collaborative environment.
• Preferred: International travel experience (outside of North America).
• Previous exposure to a call or contact center is advantageous.
  
  

Qualifications

• Minimum of two years’ experience in a customer service or contact center environment.
• High School Diploma or equivalent; additional education in a related discipline is a plus.
  
  

Career Growth Opportunities

We are committed to fostering a positive work environment where every team member feels valued and empowered to thrive. Join us for the potential to expand your skill set and engage in enriching experiences.

Compensation And Benefits

We offer a comprehensive package that includes:

• 401(k) Plan with generous company match.
• Discretionary financial performance bonuses based on company results.
• Paid Time Off including vacation and sick leave (accrued based on hours worked).
• Paid holidays and bereavement leave.
• 100% Remote Work with flexible hours (dependent on position requirements).
• Employee discounts on tours after one year of service.
• Opportunities to participate in wellness initiatives and company-sponsored events.
• Engaging charitable donation programs and active involvement in community fundraising events.
• Participation in an employee-led Diversity, Equity, and Inclusion (DEI) Committee.
  
  

If you are eager for a role that offers professional growth within a supportive atmosphere, while you contribute to our clients’ travel aspirations, we would love to receive your application!

Employment Type: Part-Time