What are the responsibilities and job description for the Remote Senior Implementation Manager | WFH position at Get It - Hospitality?
Senior Implementation Manager - Remote | WFH
Position Overview
We are seeking a highly skilled Senior Implementation Manager to spearhead the onboarding and software implementation for our esteemed clientele. This pivotal role is responsible for ensuring the successful deployment of our innovative solutions, fostering client satisfaction while managing pivotal aspects such as project timelines, stakeholder interactions, and technical configurations. With a wealth of industry experience and exceptional communication capabilities, you will serve as a trusted advisor to clients throughout the entire implementation journey.
Key Responsibilities
We are a frontrunner in the Final Mile delivery technology sector, distinguished by our commitment to innovation and excellence. Our diverse and dedicated team thrives in a supportive, family-oriented environment where every idea is valued, driving growth and success.
Career Growth Opportunities
Joining our team means embarking on a path of professional development. We prioritize continuing education and offer opportunities to mentor future leaders while contributing to the evolution of best practices in implementation.
Equal Employment Opportunity
We proudly uphold our status as an Equal Opportunity Employer, committed to fostering an inclusive workplace free from discrimination based on race, color, religion, national origin, gender, sexual orientation, age, disability, or any other characteristic protected by law.
To Apply
If you are driven to tackle complex challenges and excel in a vibrant and dynamic environment, we invite you to apply. Please submit your resume and a cover letter outlining your qualifications and experience.
Employment Type: Full-Time
Position Overview
We are seeking a highly skilled Senior Implementation Manager to spearhead the onboarding and software implementation for our esteemed clientele. This pivotal role is responsible for ensuring the successful deployment of our innovative solutions, fostering client satisfaction while managing pivotal aspects such as project timelines, stakeholder interactions, and technical configurations. With a wealth of industry experience and exceptional communication capabilities, you will serve as a trusted advisor to clients throughout the entire implementation journey.
Key Responsibilities
- Direct and manage the complete implementation lifecycle from initial project kick-off to successful go-live, ensuring all phases such as planning, execution, testing, training, and post-implementation support are meticulously handled for complex client accounts.
- Cultivate robust relationships with key stakeholders at various levels within client organizations, effectively managing expectations and addressing any concerns that arise during the implementation process.
- Leverage extensive product knowledge to guide clients through strategic implementation approaches that maximize the value of our offerings.
- Proactively identify potential risks associated with projects and devise contingency plans to mitigate issues, ensuring a seamless implementation experience.
- Collaborate closely with client teams to facilitate change management initiatives, enabling smooth transitions to new processes and workflows.
- Provide mentorship to junior members of the implementation team, ensuring adherence to quality standards across all projects.
- Monitor project progress diligently, tracking critical metrics and delivering comprehensive updates to both internal and external stakeholders.
- Continuously seek opportunities to enhance implementation processes and contribute towards the establishment of best practices.
- Demonstrated history of effectively managing complex software implementations within a dynamic environment.
- Strong project management acumen, including expertise in planning, scheduling, and resource allocation.
- Exceptional communication and presentation skills, with the ability to articulate technical concepts to non-technical audiences.
- Profound understanding of client needs, enabling the customization of implementation strategies to meet specific requirements.
- Proven experience in stakeholder management and building strong relationships across client organizations.
- Proficiency in project management methodologies and relevant tools.
- Capability to troubleshoot technical challenges and collaborate with technical teams to deliver solutions.
- Competitive base salary with performance incentives.
- Comprehensive health and wellness insurance plans, including medical, dental, and vision coverage.
- Company-sponsored life insurance and disability coverage.
- 401K plan with a generous 4% match and immediate vesting.
- Flexible and uncapped Paid Time Off (PTO) policy for salaried employees.
- A myriad of company-paid holidays to promote work-life balance.
- Unique onsite amenities including standing desks, recreational activities, and a well-stocked kitchen to enhance your work experience.
We are a frontrunner in the Final Mile delivery technology sector, distinguished by our commitment to innovation and excellence. Our diverse and dedicated team thrives in a supportive, family-oriented environment where every idea is valued, driving growth and success.
Career Growth Opportunities
Joining our team means embarking on a path of professional development. We prioritize continuing education and offer opportunities to mentor future leaders while contributing to the evolution of best practices in implementation.
Equal Employment Opportunity
We proudly uphold our status as an Equal Opportunity Employer, committed to fostering an inclusive workplace free from discrimination based on race, color, religion, national origin, gender, sexual orientation, age, disability, or any other characteristic protected by law.
To Apply
If you are driven to tackle complex challenges and excel in a vibrant and dynamic environment, we invite you to apply. Please submit your resume and a cover letter outlining your qualifications and experience.
Employment Type: Full-Time
