What are the responsibilities and job description for the Remote Senior Manager Implementation position at Get It - Hospitality?
Senior Implementation Manager
Position Type: Full-Time
About Our Company
We are at the forefront of Final Mile delivery technology, recognized for our innovative approaches and unwavering commitment to excellence. Our proprietary platform utilizes advanced algorithms and artificial intelligence to facilitate efficient same-day delivery for leading enterprises. We celebrate a diverse, driven workforce and promote a collaborative environment where every contribution is acknowledged and valued.
Position Overview
In the role of Senior Implementation Manager, you will spearhead intricate customer onboarding and software implementation initiatives. Your expertise will be essential in driving successful deployments and ensuring client satisfaction by overseeing project schedules, managing stakeholder relationships, and configuring technical aspects. As a trusted advisor, you will guide clients through the implementation journey, leveraging your substantial industry experience and exceptional communication skills to address complex client requirements and coordinate with internal teams.
Key Responsibilities
We are proud to be an Equal Opportunity Employer and do not discriminate based on race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy and related conditions), gender identity or expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, genetic information, or any other characteristic protected by applicable federal, state, or local laws.
Application Process
If you are passionate about overcoming complex challenges and thrive in a fast-paced environment, we invite you to submit your resume along with a cover letter that outlines your qualifications and experience.
Employment Type: Full-Time
Position Type: Full-Time
About Our Company
We are at the forefront of Final Mile delivery technology, recognized for our innovative approaches and unwavering commitment to excellence. Our proprietary platform utilizes advanced algorithms and artificial intelligence to facilitate efficient same-day delivery for leading enterprises. We celebrate a diverse, driven workforce and promote a collaborative environment where every contribution is acknowledged and valued.
Position Overview
In the role of Senior Implementation Manager, you will spearhead intricate customer onboarding and software implementation initiatives. Your expertise will be essential in driving successful deployments and ensuring client satisfaction by overseeing project schedules, managing stakeholder relationships, and configuring technical aspects. As a trusted advisor, you will guide clients through the implementation journey, leveraging your substantial industry experience and exceptional communication skills to address complex client requirements and coordinate with internal teams.
Key Responsibilities
- Assume complete ownership of the implementation lifecycle from project initiation to successful go-live, encompassing planning, execution, testing, training, and post-implementation support for high-profile client accounts.
- Cultivate robust relationships with pivotal client stakeholders at all levels, effectively managing expectations and resolving concerns throughout the implementation journey.
- Exhibit comprehensive knowledge of our product or service, including technical functionalities and configuration options, to support clients in adopting optimal implementation strategies.
- Proactively identify potential risks associated with projects and formulate contingency plans to ensure seamless implementation and adherence to timelines.
- Collaborate with client teams to facilitate change management, ensuring the seamless integration of new processes and workflows.
- Provide mentorship and guidance to junior implementation team members, ensuring adherence to project quality standards across all implementations.
- Continuously monitor project progress, track key performance indicators, and relay comprehensive updates to both internal and external stakeholders.
- Seek out opportunities to enhance implementation processes and contribute to the establishment of best practices.
- Demonstrated success in managing complex software implementations within a dynamic environment.
- Exceptional project management abilities, including expertise in planning, scheduling, and resource allocation.
- Strong communication and presentation skills to articulate technical concepts to non-technical audiences effectively.
- Deep understanding of customer requirements and the capability to customize implementation strategies accordingly.
- Proven experience in stakeholder management and relationship building with clients at all levels.
- Proficiency in project management methodologies and tools.
- Ability to collaboratively troubleshoot technical challenges and devise solutions with technical teams.
- Competitive salary package.
- Comprehensive health and wellness benefits with substantial company contributions (medical, dental, vision).
- Company-funded life insurance and short- and long-term disability coverage.
- 401K plan with a matching contribution of 4%, with immediate vesting.
- Opportunities for continuing education and professional development.
- Flexible/Open (Uncapped) Paid Time Off (PTO) policy for salaried employees.
- Generous paid holidays.
- Engaging onsite perks including standing desks, recreational activities, stocked kitchen, and more.
We are proud to be an Equal Opportunity Employer and do not discriminate based on race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy and related conditions), gender identity or expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, genetic information, or any other characteristic protected by applicable federal, state, or local laws.
Application Process
If you are passionate about overcoming complex challenges and thrive in a fast-paced environment, we invite you to submit your resume along with a cover letter that outlines your qualifications and experience.
Employment Type: Full-Time
