What are the responsibilities and job description for the Remote Ticketing Agent | WFH position at Get It - Hospitality?
Job Title: Ticketing Agent - Remote
Job Overview
As a Ticketing Agent, you will play a pivotal role in our organization, devoted to providing exceptional customer service while aiding travelers with their booking and travel management requirements. You will be responsible for issuing tickets, managing reservations, and guaranteeing that every traveler has a seamless and enjoyable journey. Success in this role hinges on meticulous attention to detail, strong communication abilities, and an unwavering dedication to customer satisfaction.
Key Responsibilities
Join our company and embark on a rewarding career path with opportunities for professional development and growth within the travel industry. We are committed to nurturing talent and offering pathways for advancement.
Company Culture And Values
We pride ourselves on creating a diverse and inclusive work environment that fosters collaboration and innovation. Our team is united by a shared vision of delivering unparalleled travel experiences and building lasting relationships with our clients.
Employment Type: Full-Time
Job Overview
As a Ticketing Agent, you will play a pivotal role in our organization, devoted to providing exceptional customer service while aiding travelers with their booking and travel management requirements. You will be responsible for issuing tickets, managing reservations, and guaranteeing that every traveler has a seamless and enjoyable journey. Success in this role hinges on meticulous attention to detail, strong communication abilities, and an unwavering dedication to customer satisfaction.
Key Responsibilities
- Issue and confirm tickets for flights, trains, or events with precision, ensuring all customer information is accurate and current.
- Assist clients with making and altering reservations, accommodating seating preferences and special requests as necessary.
- Deliver outstanding customer service by addressing inquiries, resolving issues, and providing valuable travel-related advice.
- Process payments, handle refunds, and manage payment-related queries while adhering to established financial procedures.
- Maintain thorough records of transactions, passenger details, and ticketing documentation in accordance with company protocols.
- Exceptional interpersonal skills with a strong customer-oriented mindset, capable of remaining composed and professional in high-pressure scenarios.
- A sharp eye for detail to ensure precision in ticket processing and customer data management.
- Excellent verbal and written communication skills for effective support to customers and collaboration with team members.
- Proficient in utilizing reservation systems, ticketing software, and basic office applications.
- Flexibility to work varied shifts, including evenings, weekends, and holidays as travel demands dictate.
- Previous experience in customer service or ticketing is preferred.
- High School Diploma or equivalent.
Join our company and embark on a rewarding career path with opportunities for professional development and growth within the travel industry. We are committed to nurturing talent and offering pathways for advancement.
Company Culture And Values
We pride ourselves on creating a diverse and inclusive work environment that fosters collaboration and innovation. Our team is united by a shared vision of delivering unparalleled travel experiences and building lasting relationships with our clients.
Employment Type: Full-Time
