Remote Vacation Planner - Hospitality Services

Why Join Our Team?

We are a reputable, family-owned business proudly serving our community since 1977. With a steadfast dedication to continuous improvement, we cultivate a people-first culture that values every member of our team. Enjoy the exceptional benefit of working just a block from the beach!

Job Overview

As a Hospitality Services Vacation Planner, your primary objective will be to optimize reservations through effective selling strategies. We are seeking a warm, self-driven, and meticulous individual who is enthusiastic about delivering outstanding service.

Key Responsibilities

• Facilitate the booking of new reservations and adjustments to existing ones using NAVIS CRM and Escapia.
• Provide prospective clients with property alternatives and pertinent details through various communication channels including phone, email, and web-based chat.
• Assist guests with inquiries related to existing reservations via phone and email.
• Communicate clearly and professionally in all interactions.
• Maintain current profiles for both existing and potential guests.
• Offer concierge services, which include sharing insights about the city, recommending restaurants, and providing directions and entertainment options.
• Perform general office duties such as organizing mailings and preparing guest arrival materials while ensuring a tidy environment.
• Create excellent first impressions for all visitors, owners, and vendors in the front lobby by assisting with check-ins and check-outs, managing reservations, upselling packages, and sharing information about local attractions.
• Collaborate with other departments to address inquiries and resolve customer concerns.
• Support all departments and external vendors as necessary.
• Commit to delivering the highest standards of service to every customer.
• Effectively manage daily correspondence and operational tasks to surpass customer expectations and expand our client base.
• Participate in shared departmental projects as assigned.
• Treat every guest, team member, and potential client with the utmost respect and professionalism.
• Undertake additional duties as required.
  
  

We appreciate that candidates possess diverse experiences beyond mere technical qualifications. If you believe your background matches our requirements, we encourage you to apply!

Career Growth Opportunities

We are committed to fostering the professional development of our team members, encouraging growth and advancement within a supportive environment.

Compensation And Benefits

• Base salary of $15.00/hour plus commission
• Health, Vision, and Dental insurance
• 401(k) with employer matching contributions
• Employee Assistance Program
• Annual Paid Time Off
• Birthday Off PTO Benefit
• Paid Holidays
• Mileage reimbursement
• Professional Development reimbursement
  
  

We are an Equal Opportunity Employer and do not discriminate based on race, color, religion, age, sex, national origin, gender identity, sexual orientation, disability, protected veteran status, family or parental status, or any other status protected by state and federal laws.

We look forward to the opportunity to welcome you into our team!

Employment Type: Full-Time