What are the responsibilities and job description for the Technical Onboarding Manager for Customer Success - Remote | WFH position at Get It - Hospitality?
Job Title: Customer Success Technical Onboarding Manager
Salary Range: \(126,400 to \)180,600 per year
Company Overview
As a distinguished global leader in data protection and ransomware recovery solutions, we empower organizations to not merely recover from data disruptions but to emerge resiliently amidst challenges. Our mission centers on facilitating radical resilience through all-encompassing data security and recovery across hybrid cloud environments.
Our state-of-the-art Data Platform delivers a cohesive solution encompassing cloud, virtual, physical, SaaS, and Kubernetes environments, ensuring IT and security leaders can maintain confidence that their applications and data remain protected and accessible. With operations in over 30 countries and a loyal clientele of more than 450,000—including 74% of the Global 2000—we are unwavering in our commitment to ensure smooth business operations.
Position Overview
In the role of Customer Success Technical Onboarding Manager, you will be instrumental in steering select customers through the crucial onboarding process as they commence their journey with our organization. Your primary focus will be on discerning each customer’s distinctive needs, delivering expert product guidance, and ensuring they swiftly recognize the value of their investment. We seek a collaborative, articulate, and meticulously organized professional who possesses a robust technical comprehension of our offerings and is driven by a passion for enhancing customer success.
Key Responsibilities
Joining our team offers a wealth of professional development and continuous learning opportunities, enabling you to elevate your career in the realms of customer success and technical onboarding.
Compensation
The stated salary range represents On Target Earnings (OTE), which encompasses both base and variable compensation. In extending an offer, we take into account the candidate’s expectations, experience, education, role responsibilities, and prevailing market conditions.
Equal Opportunity Employer
We take pride in being an equal opportunity employer and uphold a zero-tolerance policy regarding discrimination. We cherish diversity and inclusion, committed to fostering a welcoming environment for all employees. All personal information collected during the recruitment process will remain confidential and processed in alignment with our Recruiting Privacy Notice.
Become Part Of Our Team
If you are passionate about customer success and eager to contribute meaningfully, we invite you to apply and join our dynamic team.
Employment Type: Full-Time
Salary Range: \(126,400 to \)180,600 per year
Company Overview
As a distinguished global leader in data protection and ransomware recovery solutions, we empower organizations to not merely recover from data disruptions but to emerge resiliently amidst challenges. Our mission centers on facilitating radical resilience through all-encompassing data security and recovery across hybrid cloud environments.
Our state-of-the-art Data Platform delivers a cohesive solution encompassing cloud, virtual, physical, SaaS, and Kubernetes environments, ensuring IT and security leaders can maintain confidence that their applications and data remain protected and accessible. With operations in over 30 countries and a loyal clientele of more than 450,000—including 74% of the Global 2000—we are unwavering in our commitment to ensure smooth business operations.
Position Overview
In the role of Customer Success Technical Onboarding Manager, you will be instrumental in steering select customers through the crucial onboarding process as they commence their journey with our organization. Your primary focus will be on discerning each customer’s distinctive needs, delivering expert product guidance, and ensuring they swiftly recognize the value of their investment. We seek a collaborative, articulate, and meticulously organized professional who possesses a robust technical comprehension of our offerings and is driven by a passion for enhancing customer success.
Key Responsibilities
- Establish and nurture positive relationships with customers throughout the onboarding phase, offering product guidance and support to bolster adoption and expedite time to value.
- Serve as a trusted advisor, providing insights regarding our products, resources, and training options to empower customers in executing their use cases effectively.
- Address both technical and non-technical inquiries associated with customer onboarding to guarantee a seamless integration into our ecosystem.
- Act as a customer advocate internally, working to resolve challenges that might impede their experience or time to value.
- Collaborate with diverse teams across Customer Success, Sales, Professional Services, and additional departments to foster continuous improvement and deliver an unparalleled customer experience.
- Coordinate closely with Customer Success and Sales teams to guarantee a smooth transition for onboarded customers as they progress in their journey with our organization.
- Align all team initiatives with customers’ business objectives and use cases to help them fully leverage the capabilities of our solutions.
- Promote a supportive team culture characterized by collaboration, empathy, and inclusivity.
- Be open to travel up to 20% as required.
- Over 6 years of pertinent industry experience.
- Strong technical acumen concerning our technologies and solutions.
- Proven ability to cultivate relationships with new customers and internal teams.
- Proficiency in leading discussions and presentations on both technical and non-technical subjects.
- Exceptional verbal and written communication skills in English; proficiency in additional languages is advantageous.
- General familiarity with the infrastructure that underpins our solutions (e.g., Servers, Storage, Networking).
- Experience with monitoring tools and frameworks.
- Understanding of data lifecycle management and IT audit requirements.
- Knowledge of virtualization technologies.
- Capacity to work autonomously with minimal guidance in a fast-paced, dynamic environment.
- Flexibility to adapt to evolving roles and responsibilities.
- Strong time management capabilities to juggle multiple customer engagements simultaneously.
- Demonstrated patience, understanding, and empathy in addressing conflicts and concerns.
- VMCE and VMCA certification (can be pursued post-joining).
Joining our team offers a wealth of professional development and continuous learning opportunities, enabling you to elevate your career in the realms of customer success and technical onboarding.
Compensation
The stated salary range represents On Target Earnings (OTE), which encompasses both base and variable compensation. In extending an offer, we take into account the candidate’s expectations, experience, education, role responsibilities, and prevailing market conditions.
Equal Opportunity Employer
We take pride in being an equal opportunity employer and uphold a zero-tolerance policy regarding discrimination. We cherish diversity and inclusion, committed to fostering a welcoming environment for all employees. All personal information collected during the recruitment process will remain confidential and processed in alignment with our Recruiting Privacy Notice.
Become Part Of Our Team
If you are passionate about customer success and eager to contribute meaningfully, we invite you to apply and join our dynamic team.
Employment Type: Full-Time
Salary : $126,400 - $180,600
