Client Management Specialist - Remote | WFH

Join Our Innovative Team as a Senior Client Manager (Remote)

Are you a dedicated professional with a strong commitment to client success? We are a rapidly expanding digital marketing firm specializing in serving real estate professionals across the United States. Our goal is to empower realtors to connect with potential buyers and sellers, and we are seeking a proactive Senior Client Manager to help us elevate our client service experience.

Job Overview

As a Senior Client Manager, you will be instrumental in ensuring that all clients receive the exceptional support and guidance they need to thrive. If you possess a results-oriented mindset and an unwavering dedication to client satisfaction, we would love to connect with you.

Key Responsibilities

• Conduct daily check-ins for a portfolio of over 200 clients.
• Facilitate the onboarding process for new clients, ensuring a seamless transition and exceptional service.
• Collaborate closely with our Media Buying and Delivery teams to ensure efficient account management.
• Update and maintain client records within our CRM system.
• Act as the primary contact for client inquiries and address any concerns promptly.
• Proactively reach out to clients to verify that services are functioning smoothly.
• Schedule and organize in-depth client consultations.
• Efficiently manage client requests while keeping an organized task list.
• Provide coaching and support to clients to maximize their satisfaction and results.
• Lead initiatives focused on problem-solving and fostering client retention.
  
  

Required Skills

• A proactive and results-driven mindset with a strong sense of ownership over your work.
• Exceptional communication skills, both written and verbal, to build and maintain strong client relationships.
• A proven track record of reliability and dedication to achieving results.
• Phone sales experience, particularly in appointment setting or lead generation, is a plus.
• Experience in coaching or sales management is desirable.
• Demonstrated leadership experience is essential.
• Ability to work remotely with a reliable internet connection and in a distraction-free setting.
• A humble attitude toward learning and personal growth within a supportive team environment.
  
  

Qualifications

• Minimum of 2 years of experience in client management and retention.
• Proven success in developing strong client relationships.
• A relentless drive towards personal and professional achievement.
  
  

Career Growth Opportunities

We provide a supportive and results-oriented work environment, complete with comprehensive training and a clearly defined path for career advancement. You will have access to one of the industry’s most rewarding client retention incentive programs, fostering your growth alongside our dedicated team of experts.

Compensation And Benefits

• Full-time remote position with a starting salary of \(48,000 annually, with the potential to earn \)120,000 based on performance.
• Performance-based bonuses for exceptional client retention.
• A collaborative work environment that emphasizes training and professional development.
  
  

If you are ready to contribute to a dynamic and rewarding environment where your efforts directly influence client success, we invite you to apply. We look forward to discovering the value you can bring to our team!

Employment Type: Full-Time