What are the responsibilities and job description for the Ecommerce Customer Service Representative - Remote | WFH position at Get It - Marketing?
Job Overview
Join our dynamic team as a Customer Service Representative focused on eCommerce, where your contributions will be pivotal in enhancing our customer service operations. This fully remote position offers flexible hours and the chance to collaborate closely with the team as we work on improving customer experiences.
Key Responsibilities
As the pioneering addition to our customer service team, you will have the opportunity to influence and shape our service processes, with pathways for career advancement as the company scales.
Company Culture And Values
Our organization prioritizes a collaborative and positive work environment. As a remote team member, your insights and contributions will be valued as we strive for collective success.
Networking And Professional Opportunities
Engage with industry professionals and fellow team members through networking initiatives and collaborative projects, enhancing your professional journey within a supportive environment.
Employment Type: Full-Time
Join our dynamic team as a Customer Service Representative focused on eCommerce, where your contributions will be pivotal in enhancing our customer service operations. This fully remote position offers flexible hours and the chance to collaborate closely with the team as we work on improving customer experiences.
Key Responsibilities
- Address and resolve customer inquiries through our platform, utilizing tools like Gorgias.
- Provide support on Meta/Facebook/Instagram, engaging with customers through direct messages and comments.
- Organize and manage customer emails across designated inboxes.
- Supervise and mentor a virtual assistant/customer service agent.
- Identify and recommend improvements to enhance customer service efficiency and document scalable procedures.
- Troubleshoot shipment issues such as incorrect addresses or missing information.
- Act as the main contact for our expanding wholesale program, collaborating with brick-and-mortar businesses.
- Moderate our online community and assist in managing custom and bulk orders through a sales funnel.
- A friendly and professional demeanor, coupled with a passion for engaging with people.
- A minimum of 2 years of experience in eCommerce management with a focus on strategic planning and operations.
- Proficiency in Microsoft Office Suite, particularly Excel.
- Strong business acumen with a commitment to a customer-first approach.
- Familiarity with Shopify and experience with order processing and updates.
- Knowledge of ShipStation or similar shipping software.
- Ability to manage end-to-end order processing for wholesale accounts.
- Excellent written communication skills and organizational abilities.
- Competence in crafting concise, positive messaging for social media platforms.
- Skills in multitasking and effective teamwork in a small setting.
- Experience with email marketing platforms, preferably Klaviyo.
- A high school diploma or equivalent is required; a Bachelor’s degree in a related field is preferred but not mandatory.
- 2 years of experience in customer service or eCommerce management, specifically in dynamic online environments.
As the pioneering addition to our customer service team, you will have the opportunity to influence and shape our service processes, with pathways for career advancement as the company scales.
Company Culture And Values
Our organization prioritizes a collaborative and positive work environment. As a remote team member, your insights and contributions will be valued as we strive for collective success.
Networking And Professional Opportunities
Engage with industry professionals and fellow team members through networking initiatives and collaborative projects, enhancing your professional journey within a supportive environment.
Employment Type: Full-Time
