What are the responsibilities and job description for the Manager Customer Success position at Get It - Marketing?
Customer Success Manager (CSM) - Skills for the Future Initiative
Overview
As a pivotal member of the Skills for the Future Initiative, the Customer Success Manager (CSM) will engage in transformative educational practices by advancing competency-based learning models. This role is essential for building and nurturing enduring relationships with our diverse clientele, including schools, districts, and educational administrators, ensuring they derive maximum value from our innovative solutions.
Key Responsibilities
This role offers significant potential for professional advancement, including the development of expertise in competency-based education and valuable experience in client management within a dynamic industry.
Company Culture And Values
Join a collaborative environment that emphasizes communication, innovation, and a commitment to client success, allowing you to contribute meaningfully to the evolution of education through the Skills for the Future Initiative.
Employment Type: Full-Time
Overview
As a pivotal member of the Skills for the Future Initiative, the Customer Success Manager (CSM) will engage in transformative educational practices by advancing competency-based learning models. This role is essential for building and nurturing enduring relationships with our diverse clientele, including schools, districts, and educational administrators, ensuring they derive maximum value from our innovative solutions.
Key Responsibilities
- Foster strong, trusting relationships with clients, acting as their primary point of contact and strategic advisor.
- Assess client objectives, challenges, and requirements to provide customized solutions that drive their success.
- Maintain consistent communication with clients, offering updates, addressing inquiries, and gathering insightful feedback.
- Engage with decision-makers across various settings, including in-person meetings and virtual conferences.
- Collaborate with internal teams to seamlessly align solutions with client goals and expectations.
- Oversee client projects, ensuring timely and effective implementation that meets or surpasses benchmarks.
- Adhere to project timelines, budgets, and plans, proactively identifying risks and proposing solutions.
- Conduct comprehensive product demonstrations and training sessions to empower clients in maximizing our offerings.
- Track and evaluate key performance indicators (KPIs) to assess project success and inform future enhancements.
- Generate and present reports detailing project outcomes and improvement opportunities to clients.
- Exceptional communication and interpersonal skills, with the ability to influence stakeholders effectively.
- Strong project management capabilities, demonstrating the ability to juggle multiple initiatives concurrently.
- Technical aptitude to navigate complex solutions and tools successfully.
- Analytical mindset with robust problem-solving and decision-making abilities.
- Self-motivated and proactive, capable of working both independently and collaboratively.
- Adaptability to thrive in a fast-paced, evolving environment.
- Proficiency in customer relationship management (CRM) systems and project management tools.
- Effective written and verbal communication skills, including public speaking.
- Understanding of core markets, customer needs, and technological advancements.
- Bachelor's degree in business, marketing, or a related discipline (a relevant master's degree is advantageous).
- Minimum of 4 years of experience in a client-facing capacity, such as account management or customer success.
- At least 3 years of experience with multifaceted student or educator assessment programs (experience with competency-based K-12 education is desirable).
- Proven track record in managing large-scale projects and collaborating with varied clients.
This role offers significant potential for professional advancement, including the development of expertise in competency-based education and valuable experience in client management within a dynamic industry.
Company Culture And Values
Join a collaborative environment that emphasizes communication, innovation, and a commitment to client success, allowing you to contribute meaningfully to the evolution of education through the Skills for the Future Initiative.
Employment Type: Full-Time
