What are the responsibilities and job description for the Manager of Customer Success in Supply Chain Solutions position at Get It - Marketing?
Customer Success Manager
Job Overview
As a Customer Success Manager, you will serve a vital function in guiding customers through our diverse cross-platform capabilities, illustrating our value as a comprehensive supply chain partner. Your objective will be to assist clients in consolidating various optical component and sub-assembly suppliers into a unified procurement system, enhancing operational efficiency and uniformity.
Key Responsibilities
We are dedicated to fostering an inclusive and diverse workplace environment. Our organizational culture emphasizes teamwork, collaboration, and a positive atmosphere, making it a great place to develop your career.
If you are enthusiastic about cultivating strong customer relationships and optimizing supply chain processes, we encourage you to apply and become a part of our dynamic team!
Employment Type: Full-Time
Job Overview
As a Customer Success Manager, you will serve a vital function in guiding customers through our diverse cross-platform capabilities, illustrating our value as a comprehensive supply chain partner. Your objective will be to assist clients in consolidating various optical component and sub-assembly suppliers into a unified procurement system, enhancing operational efficiency and uniformity.
Key Responsibilities
- Develop and nurture robust relationships with designated accounts, acting as a trusted resource for their design, engineering, procurement, and quality teams.
- Maintain meticulous records of customer interactions, contracts, and updates within the CRM system to ensure precise and timely reporting.
- Supervise the RFQ (Request for Quote) process to deliver prompt responses, working closely with the technical teams to establish competitive pricing and lead times.
- Organize customer onsite visits alongside the sales team for presenting Quarterly Business Reviews (QBRs), expanding networking opportunities, and gathering insights on current initiatives and future product launches.
- Ensure the efficiency of order entry and monitoring systems, providing customers with clear visibility on order progress and timely updates on deliveries.
- Compile reports reflecting bookings, revenue, and product trends for key accounts to inform strategic decision-making.
- Continuously enhance your understanding of cross-platform solutions and contribute to a communal knowledge base.
- Promote collaboration across various departments to deliver a seamless customer experience.
- Implement strategies aimed at reducing RMA (Return Merchandise Authorization) occurrences and swiftly address customer concerns.
- Exceptional relationship management and customer service abilities.
- Proficient in handling multiple accounts and sales orders with efficiency.
- Strong prioritization and problem-solving skills within a dynamic environment.
- A collaborative approach, with the ability to work effectively in team settings.
- High proficiency in Microsoft Office applications (Word, Excel, PowerPoint, and Teams).
- Familiarity with CRM systems and basic navigation of ERP systems.
- A high school diploma or GED equivalent is required.
- A minimum of 2 years of relevant experience in a similar role is preferred.
- Relevant certifications or specialized training are advantageous.
We are dedicated to fostering an inclusive and diverse workplace environment. Our organizational culture emphasizes teamwork, collaboration, and a positive atmosphere, making it a great place to develop your career.
If you are enthusiastic about cultivating strong customer relationships and optimizing supply chain processes, we encourage you to apply and become a part of our dynamic team!
Employment Type: Full-Time
